Priscila Souza Email and Phone Number

• Oversee all aspects of operations by exercising knowledge and experience in all phases of hotel management, including sales and marketing, food and beverage, revenue management and the rooms division.• Provided the vision, leadership and strategy to inspire associates to deliver exceptional service to drive financial success.• Evaluate changes to the guest's needs, the hotel's guest mix and competitive trends to recommend appropriate products/services and operational changes to ensure guest and employee satisfaction;• Demonstrate all hotel accountability monthly to investors.

• Responsible for food and beverage department with the goal to achieve a 30% COGS, monthly;• Reduced operation costs by implementing operational systematics process;• Planned specifics menus for different occasions, such as Christmas, Valentines, Desert Day, and so on. Responsible for making all of data sheets calculation;• Interviewed and hired new employees;• Interacted with clients, handled their complaints, and solved their problems;• Inspected public areas and outdoor grounds to ensure that those departments maintained a clean and presentable environment;• Responsible for all hotel operations whenever general manager had to be absent;

• Responsible for managing front desk and housekeeping departments;• Supervised housekeeping department, ensuring that all room were clean and well stocked.• Communicate in person and through correspondence with high level contacts inside and outside the company such as vendors, customers, and senior leadership.• Monitor and control on daily basis every invoice payment to ensure a good cash flow.• Reduced in 90% front desk invoice’s pendency • Interviewed and hired new employees;• Interacted with clients, handled their complaints, and solved their problems;• Inspected public areas and outdoor grounds to ensure that those departments maintained a clean and presentable environment;• Responsible for all hotel operations whenever general manager had to be absent;

• Reception and reservations manager• Management of sales channels and tariff fluctuation with the commercial department;• Responsible for recruiting new employees for reception and reservations, training and managing internal conflicts.• Responsible for maintaining standard service procedures, training and group organization.• Supervised housekeeping department, ensuring that all room were clean and well stocked.

Receptionist• Shift leader, responsible for large groups closing invoices,• Worked with airlines crew and were responsible to manage and designate rooms;• Managed internal conflicts and relationship with residents.• Check in, check out and insertion of reservations• Answer phone inquiries, direct calls, and provide basic information• Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines