Priscila Feddor Email & Phone Number

• Oversee and manage a team of up to 10 auto claims adjusters to ensure prompt and accurate claims handling• Develop and implement policies and procedures to ensure compliance with internal and external regulations• Analyze data and trends to identify areas of improvement and cost savings • Review and approve claims payments and settlements • Collaborate with management and other departments to ensure a smooth claims process • Provide guidance and coaching to adjusters to help them develop their skills • Responsible for ensuring Department of Insurance and customer complaints are resolved in a timely manner• Monitor and adjusted claims reserves • Investigate, evaluate, and resolve auto claims of varying complexity and severity • Conduct fraud investigations to detect suspicious activity and recommend corrective actions• Monitor and review claims adjusters' performance to ensure quality results through file audits and call monitoring• Ensure consistent and high-quality service levels; consistent ongoing monitoring of customer service levels and service quality improvement

• Handled serious injury, litigation, high-profile, VIP, employee, and catastrophic injury exposures up to $300,000.00 and all litigation claims regardless of policy limits• Demonstrated extensive knowledge of state and federal laws and regulations governing insurance claims • Provided oversight on the management of litigated and non-litigated bodily injury claims• Built and maintained relationships with claimants, insureds, attorneys, and other parties• Met or exceeded organizational goals for cost containment, customer satisfaction, and timeliness of claims resolution • Managed an average pending of 150 exposures• Successfully handled Arbitration and Mediation cases with favorable outcomes• Conducted detailed coverage analysis including writing disclaimers and reservation of rights letters • Monitored accruing legal expenses, directed staff counsel to submit timely reports and resolutions

• Investigated and evaluated bodily injury claims and provided settlements in a timely manner • Analyzed and interpreted medical reports, followed-up with no-fault parties, and managed claims processes to ensure efficient resolution • Negotiated settlements with claimants, claimants' attorneys, and other parties • Managed a high volume of claims to ensure timely resolution • Processed claims according to established standards and regulations • Maintained accurate records and documentation for all files • Developed and maintained relationships with medical providers and other third parties • Conducted thorough investigations and worked with medical and legal experts as needed • Ensured compliance with all applicable laws and regulations

• Developed and maintained relationships with customers, vendors, and regulatory bodies• Reviewed and evaluated auto claims to determine liability, including obtaining recorded interviews • Investigated and handled liability claims from start to finish • Paid claims efficiently and fairly while maintaining a high level of customer service • Identified subrogation opportunities within the claims-handling process • Communicated with customers via phone, email, and text to settle claims • Organized and prioritized daily tasks in order to resolve claim-based questions• Proficient in gathering and reviewing documentation related to auto claim• Skilled in the use of claims software systems to manage and investigate claims

Tucson, Arizona, United States

Business Administration And Management, General

Bachelor Of Business Administration - Bba

High School Diploma

Business Administration And Management, General