Priscilla Castro Email & Phone Number

Cabazon, Ca

Was hired by Morongo as “Front Desk Concierge” and through hard work and immense attention to detail I have been trusted with more responsibility as the “Resort Concierge”Working as the primary source of information regarding any and all events happening at Morongo, including Special Events, Hotel Services, and even Local AttractionsHave memorized in-depth information such as directions, pricing, dress codes, shuttle times, and menu offerings, for all restaurants and shops located on Morongo PropertySuperior problem solving skills - being able to find quick and effective solutions to unusual problems and quickly relay a perfect response to a guestAs the Senior of my department, I'm responsible for added office duties, such as Monthly & Weekly Concierge Productivity Numbers and Bi-Weekly Concierge Inventory Reports

Understanding customer expectations and effectively addressing any need or concern, while also identifying clients skin type, facial structure, and undertones, delivering a beautiful, long lasting makeup application that also meets clients overall chosen style.Successfully partaking in the ultimate leadership role, fully involving self motivation to learn everything it takes to run a successful small business including scheduling, marketing, time management, legally bound contracts, bookkeeping, and budgetingPromoting creativity by having worked with thousands of vastly different clients, ranging from the everyday woman and brides to professional photographers and fashion designers, often several in one day all while delivering the same level of enthusiasm and overall professionalism

Modesto, Ca

Cashed a vast amount of checks, verifying all information - cutting out fraudulent checksAlways closed cash drawer to a perfect zero, with no money over or shortSpecialized in services from Payroll Advances, Large Auto Loans, Western Union, DMV Registration, and how to process Federal State Taxes Made successful daily lender calls and effective debtor collective callsWas trusted to frequent with large amounts of cash on a daily basisLearned in-depth on how to identify and report counterfeit checks, fake money orders and all other fraudulent tenderOpened and closed the store as required while performing all safety and security precautions, such as- disarming and resetting the alarm, following the two-person rule, and calling the district manager within 5 minutes of getting to the store

Orlando, Florida

Greeted and interacted with all clientele, while able to sympathize with emotionally distraught clientsEntered all clients survey questionnaires and loan information into databaseFiltered and categorized all clients, then assigned them to a negotiator specialist who workers with their individual casesLead and managed a team of 20+ individuals and acted in as the Manager-On-Duty of the Operations TeamDirected others on how to follow bank policies and procedures for optimum operational flow at each stationSuccessfully maximized labor by properly scheduling set breaks and lunches while reducing call-offs and by developing a “check off” roster system

Modesto, Ca

Enthusiastically greeted and positively interacted with all clientsScheduled and confirmed all appointments for all fittings, makeup consultations, bookings, and photography shootsAssisted with all projects pertaining with Collin Riley Designs and Daydreams & Nightmares Kept in daily contact with all company warehouses and distributors

Modesto, Ca

Consistently maintained a clean and attractive shopping area along with a well organized stockroom, always assuring that merchandise was accurately placed in bays and product homesSuccessfully filled in at all positions, including - store opening, bookkeeping, loss prevention, and promotionDeveloped a loyal customer base and increased sales volume through personal attention to customers