Priscilla E. Jones Email & Phone Number

*Staff of 23+ employees.*Responsible for daily operations of all assigned facilities, Patient Service Centers, & in-office phlebotomy.*Oversee safety, maintenance, and cleanliness of facilities (including upgrades and repairs).*Implementation of Standard Operating Procedures for phlebotomy services.*Ensures all laboratory testing QA/QC documentation is.

*Key resource for Patient Services Department.*Assist in the design and deployment of compliance related training, including New Employee Orientation, Annual Training and Policy Training.*Assist Compliance Officer in resolving and investigating reported incidents.*Facilitate contract administration and review contracts to insure compliance with company.

Managed team of 35+ employees in a call center setting and coordinated all customer service activities, ensuring commitments were met and questions or complaints were processed properly and efficiently. Maintained communication with customers (internal & external) including patients. Assisted in the development of new procedures and processes, also the.

Master Of Business Administration (M.B.A.), Health/Health Care Administration/Management

Bachelor Of Science (Bs), Business Administration And Management, General