Manage a portfolio of Class A properties with a total of 976 units throughout Central Florida Implemented comprehensive property management strategies that resulted in a 6% increase in rental income within the first year Provide overall direction and supervision of day-to-day management of all properties Ensure timely and accurate reporting for portfolio including vacancy and budget variances Regularly visit site offices, inspect field of operations, and provide guidance to all team members as neededMonitor and ensure adherence to all policies and procedures related to compliance with Landlord Tenant Laws and Fair Housing practices Responsible for resolving resident relation issues and all escalated complaints Inspect properties to ensure the highest standards are maintained by evaluating maintenance practices, groundskeeping, and housekeeping operations Conduct monthly inspections of communities and processes to record detailed reporting on all findings. Audit resident accounts and charges to ensure accuracy Work closely with all Community Managers and Supervisors to implement effective processes for productivity improvement Prepare annual operating and capital budgets for all properties Prepare and submit Quarterly performance report to Ownership Train and ensure Community Management Teams are utilizing OneSite efficiently Oversee all Capital projects and property remediations Conduct bi-weekly calls with Ownership to review pricing strategies and community performance Negotiate vendor contracts Program any new platform servicesResponsible for investigating incidents involved with legal suits Review and approve employee payroll to ensure accuracy Approve all invoices prior to submission for payment Attend networking events to establish and maintain positive relationships with vendors and other industry professionals Plan all yearly team-building events to upkeep team motivation and appreciation

Manage an apartment community of 348 units in a competitive housing marketMaintain monthly occupancy above 95%Oversee all internal expenditures to ensure that the community budget is adhered to and form cost-saving strategiesSchedule and oversee all capital projects as well as annual and quarterly community safety inspectionsHire, train, and mentor team members to drive customer satisfaction and exceptional serviceSet individual team member goals as well as business goals based on company objectivesReview competitive rental market on a weekly basis and recommend rate adjustments to establish effective pricing strategiesCommunicate directly with Ownership on a bi-weekly basis to review leasing strategies, expectations, and achievementsManage renewal offers and rate negotiations to improve resident retentionMonitor all delinquent rental accounts and regulate payment plans and collectionsAttend court proceedings as necessaryCommunicate effectively to resolve tenant requests, concerns and/or complaints in a timely and courteous mannerSchedule vendors and in-house operations for unit turn services and inspect qualityCreate marketing strategies to attract new prospectsOrganize monthly resident functions and giveawaysReview safety guidelines with team on a monthly basis and conduct weekly staff meetings to effectively relay important business goals and developmentsReview and approve employee work hours for proper payroll reporting

Guide the team and the property through changes by training new staff and supervising all front office operationsCollect and process rent payments, secure bank deposits, and apply applicable feesClose out final account statements for past tenants and send outstanding accounts to collectionsManage bi-weekly employee work hours and commissions for accurate payroll processingApprove and submit vendor invoices for paymentCommunicate with residents to resolve rental and maintenance issues Work closely with Management to review unit pricing for optimum marketingReview prospect information and follow strict guidelines to ensure that all new move-in and renewal files are accurate in OneSiteSubmit all delinquent residents to attorney’s office for eviction and attend court hearingsPerform as Acting Manager while the Property Manager is off-duty for extended periods of time to ensure that all operations carry on adequatelyWork alongside the Maintenance Supervisor to ensure that all service requests and make-readies are completed in a timely mannerAssist in conducting staff meetings

Greet clients and professionally present the features and benefits of the communityUtilize OneSite to create prospects, quote, process applications and submit credit inquiries to qualify potential rentersProperly execute and secure lease agreements in compliance with Florida Housing LawsInput resident maintenance requests and ensure that all issues are input in OneSiteAssist the Assistant Manager in collection of application fees, security deposits, and rent paymentsCoordinate residents events, activities, and newsletters

Compare properties to determine competitive market prices and survey local ratesArrange showings of distressed properties for rental income, as well as property salesDiscuss conditions of sale and review contracts for potential purchasesOrganize and maintain daily administrative office operationsDevelop marketing strategies for potential rental real estate listings and pursuePromote sale of properties by listing vacant homes and land on rental/purchasing websites within the US and China

Provide assistance to the Sales department to create automotive marketing promotionsWork in coordination with other departments to ensure customer satisfaction and legal compliance with company guidelinesUtilize Salesforce to submit creative instructions, input data into Business Management System [BMS], use Mission Control [Red Rocket; On Demand] to link data and artPerform quality checks and inspect creative pieces to confirm information accuracy

Provide administrative assistance to the CEO/President and other executives to assist in all aspects of operationsResponsible for importing and exporting multimillion dollar engines within the U.S and in various countries for overhaul by working alongside third party freight companies to ensure timely deliveryPlan exhibition events in all parts of the world, consisting of arranging booths in advance, purchasing promotional products, shipping display items, and hiring staffArrange high-end company appreciation functions for customers, prospective clients, and employees for optimal marketingCoordinate domestic and international travel arrangements and organize itineraries for company executives and clientsAssist all departments in performing tasks such as expense reports and invoices for the Accounting department, manage confidential contracts and documents for executive staff, log parts inventory for warehouse, analyze and organize data for Records department, and assist the Marketing department with sales reports through Salesforce