Priscilla J.

Priscilla J. Email and Phone Number

Hire Character. Train Skill @ TK Elevator
Priscilla J.'s Location
Atlanta, Georgia, United States, United States
Priscilla J.'s Contact Details

Priscilla J. work email

Priscilla J. personal email

n/a
About Priscilla J.

Customer Success Manager in the telecommunications industry with a proven track record in team leadership, risk mitigation, and scalable solutions. As an adaptable out-of-the-box thinker, I excel in navigating challenges, leveraging critical thinking to drive impactful results. Let’s connect and explore potential opportunities to work together and achieve remarkable outcomes.

Priscilla J.'s Current Company Details
TK Elevator

Tk Elevator

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Hire Character. Train Skill
Priscilla J. Work Experience Details
  • Tk Elevator
    Customer Success
    Tk Elevator Nov 2024 - Present
    United States
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  • At&T
    Sales Manager
    At&T Jun 2021 - Oct 2023
    United States
    • Set aggressive sales targets for team to achieve center goals and metrics by developing daily action plans that led to enhanced team performance.• Conducted regular performance evaluations for team members, providing constructive feedback and guidance for improvement.• Facilitated regular team meetings to review performance data, discuss best practices, and share insights into client needs or concerns.• Generated reports and tracked data to monitor operational priorities and scheduling.• Successfully managed budgets and allocated resources to maximize productivity and profitability.
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  • At&T
    Customer Success Manager
    At&T Mar 2017 - Jun 2021
    United States
    • Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.• Assisted customers with onboarding and product setup to foster successful adoption and usage.• Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.• Boosted customer retention through diligent follow-up and relationship-building efforts.
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  • At&T
    Associate Project Manager
    At&T Jan 2015 - Mar 2017
    Georgia
    • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.• Collaborated with stakeholders to gather requirements, define project scope, and establish clear goals for successful execution.• Monitored progress of projects through regular status updates, identifying potential issues and taking corrective actions when necessary.• Supported senior project managers in executing complex initiatives by performing research, data analysis, and presentation preparation tasks as needed.
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  • At&T
    Retention Specialist
    At&T Aug 2013 - Jan 2015
    Norcross, Georgia, United States
    • Developed rapport with clients by understanding their needs and offering tailored solutions.• Implemented upselling techniques based on client preferences. • Exceeded monthly retention targets consistently by employing effective negotiation tactics when dealing with unsatisfied clients. • Collaborated with other departments to resolve complex issues, improving overall customer experience.
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Priscilla J. Skills

Management Auditing Customer Service Coaching Microsoft Office Community Outreach Office Administration Powerpoint Quality Assurance Training Agile Project Management Team Leadership Solution Selling Customer Retention Strategy Telecommunications Leadership Account Management Team Building Customer Satisfaction Microsoft Excel Wireless Technologies Mobile Devices Microsoft Word Customer Experience Team Management Strategic Partnerships Business Development Sales Management Administrative Assistance Organization Skills Attention To Detail Teamwork Troubleshooting Mergers And Acquisitions Budgeting Continuous Improvement Time Management Customer Relationship Management Quality Improvement Business Process Sales Project Management Problem Solving Web Design Microsoft Powerpoint Training Programme Design Youth Ministry Secretary Administration

Priscilla J. Education Details

Frequently Asked Questions about Priscilla J.

What company does Priscilla J. work for?

Priscilla J. works for Tk Elevator

What is Priscilla J.'s role at the current company?

Priscilla J.'s current role is Hire Character. Train Skill.

What is Priscilla J.'s email address?

Priscilla J.'s email address is pr****@****att.com

What schools did Priscilla J. attend?

Priscilla J. attended Kennesaw State University.

What skills is Priscilla J. known for?

Priscilla J. has skills like Management, Auditing, Customer Service, Coaching, Microsoft Office, Community Outreach, Office Administration, Powerpoint, Quality Assurance, Training, Agile Project Management, Team Leadership.

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