Priscilla Ryan Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

• Spearheaded training sessions with all nine Group Employee markets in developing a seamless new business workflow process for various group products.• Strengthened procedures documentation to adhere to company compliance regulations.• Collaborated with the Market Enablement directly to conduct process improvements to achieve daily service level success and market efficiency for Group Business. • Streamlined with Legal Consul to create fillable PDF agreements for various products associated with all group sales platforms.• Developing and implementing Microsoft Co-Pilot AI tools to deliver a high-level interaction with customers.

• Steered sales team members with complex data reporting to include pivot table and Excel dashboard. • Drove group new business case management with third-party administrators to ensure all parties have been implemented accurately and timely. • Consultant with RPA Blue Prism Robotics Process to ensure specialized rated broker compensation was released accurately and timely each month.• Built as a liaison between broker and internal MetLife areas (i.e., Licensing, Implementation, Sales) and the primary advocate for the broker’s needs.

• Facilitated with Benefit Administrators to ensure all employee verification about group benefits is accurate.• Improved group business billing systems by verifying premium status is valid and current. • Executed ongoing and enhanced usage of key service features and reports to promote service level agreement.• Charted client expectations with MetLife capabilities to a higher standard of experience.

Tampa, Florida, United States

• Achieved support and direction as a subject matter expert for Individual Variable Life products.• Headed complex, high-profile replacement of internal and external life products to ensure all compliance regulations are met with state insurance laws and overall company risk. • Constructed a holistic review of both existing and new proposed sales to validate and determine that the appropriate needs are consistent with the customer’s risk profile. • Coordinated with both internal and external customers in developing collaborative efforts to evaluate unsuitable new business sales by providing restructuring options or additional information to help support the sales

Bachelor Of Science - Bs, Management - Leadership

Associate Of Arts - Aa, Business Administration And Management, General