Priscilla Tejeda Email & Phone Number

Kennesaw, Georgia

Alpharetta, Georgia, United States

*Work as part of a team to complete department responsibilities within established deadlines and work to error-free standards. These include but are not limited to: Answering multi-program phone calls from customers and contractors, taking and processing financing applications, making follow-up calls to existing customers, and responding to emails in a.

Kennesaw, GA

• I provide an exceptional level of customer service, supporting the mission statement, and adhering to the core values of the company in all functions of the job responsibilities and interaction with internal and.
• Answer all in-coming telephone calls, emails and postal mail correspondence within time frame set by Management.
• Provide borrowers or their designee with concise and accurate information.
• Update the system comment component with synopsis of the call.
• Refer inquiries requiring research to CS Research via system and with sufficient detail to accommodate their research.
• Adhere to the company Mission Statement.

Kennesaw, GA 30144

• Respond to various customers billing and service related inquiries via telephone and in writing.
• Enroll new customers, offering appropriate products and services.
• Offer new products and services to existing customers.
• Process payments for current or outstanding balances.
• Collect outstanding balances and/or negotiate appropriate payment arrangements.
• Utilize various Vertex and client software packages.

Kennesaw, GA

• Executed daily operations and closing of the retail store
• Led and motivated employees to increase sales, maximize performance, while ensuring efficiency
• Provided excellent customer service by greeting and assisting customers, and responding to customer inquiries and escalations
• Ran store operations - analyze staffing needs, report sales data, manage cash and inventory levels, and meet compliance, sales and retention goals

Kennesaw, GA

• My main responsibility was to act as the primary inbound contact for our credit card clients while providing world class service experience.
• I listened, educated, answered detailed questions, and upgraded products—all to help our clients achieve their financial goals while deepening relationship opportunities.
• I leveraged multiple internal bank resources and technology to provide simple to complex problem resolution.
• I was responsible for sales, operations, and quality.
• As a successful Specialist candidate I had the ability to analyze complex scenarios, listen and assess and apply critical thinking to accurately identify client needs.
• My great ability to personalize the experience, make a personal connection with the client and humanize the interaction was imperative to overcome challenges with escalated client concerns or needs.