Priscilla Tseng Email & Phone Number

-Collaborate with cross-functional teams and key stakeholders to create training, job aids, and process documentation support to projects-Create engaging eLearning material and ILT curriculum using real-life scenarios-Develop projects by defining objectives and aligning deliverables to goals-Lead document migration by collaborating with Subject Matter Experts to manage multiple projects, set milestones and deadlines, and providing technical writing expertise-Resolve customer inquiries through effective communication and timely responses.-Utilize customer relationship management software to instruct a diverse group of customers on new products-Manage project tracking, planning, and completion through the ADDIE model

Owner of Lettering Manna, a custom calligraphy shop

-Designed and implemented curriculum through research-based practices, adult learning theories, current technology, and learner needs-Managed and trained participants weekly on complex topics-Provided continual training and professional development for trainers-Created eLearning and hybrid coursework and resources by utilizing multiple platforms and media-Developed annual plan and adjusted instruction based on participant and stakeholder data and feedback-Provided employee onboarding and coaching to new hires-Build human connections through objective empathy to work through performance concerns and learner obstacles-Aligned new learning development and solutions with company’s vision and goals and exceeded 100% of instructional goals-Created eLearning materials and self-paced instruction for over 1,200 users-Analyzed state standards to create learning objectives and to scaffold instruction -Designed curriculum using various forms of media

Frisco, Texas, United States

-Content lead in developing research-based instruction -Collaborated with a team of 4 to develop curriculum for over 1,200 users-Conducted progress monitoring and data analysis to identify achievement gaps-Interviewed potential employees as part of the decision-making team-Instructed 20-40 participants on a daily basis-Communicated with a professional learning community to evaluate quantitative and qualitative data

-Engaged 20 participants on a weekly basis in hands-on instruction -Onboarded participants yearly-Met monthly with a cross-function team to create action plans and implement intervention instruction

Video script writer for math and reading virtual lessons

-Assisted Education Department in filing and organizing sensitive documents-Assisted professors in course material preparation

-Utilized communication skills to call and build relationship with donors

-Assisted Posey Leadership Institute in filing and organizing sensitive documents-Collaborated with colleagues to prepare materials and activities for Leadership Institute programs

Bachelor Of Arts - Ba, Asian Studies, Educational Psychology (Minor)

Activities and Societies: Phi Beta Kappa, Alpha Chi, Posey Leadership Institute

Master Of Arts - Ma, Teaching

Chinese Language

Study Abroad