Priscilla Wright Email & Phone Number

Little Rock, Arkansas, United States

Promoted high customer satisfaction by resolving problems withknowledgeable and friendly serviceDeveloped strong customer relationships to encourage repeat business Manage Account Touch Points using Salesforce and other internal tools, including phone and email interactionsKeep up with trends, changes, and competitor actions that mightaffect customer baseEffectively handled numerous projects and daily client requests, contributing to the seamless execution of current policy terms and future renewals.Create and maintain reports and dashboards to track key performance metrics through Salesforce

Little Rock, Arkansas Area

Responsible handle sales, upkeep, and stocking of store merchandise as required by management.Advised customers on different store merchandise based on their questions and needs.Increased total purchases by recommending additional items. Set daily goals to persuade a customer to buy a specific item to boost up sales.

• Analyzed all customer inquiries and provided appropriate response for all.• Worked with customers to give them the best outcome as possible to insure them that they were our first priority.• Determined value of the claim considering depreciation and actual cash value, negotiated and committed to the settlement, and moved claim to closure.• Analyzed vehicle damage, property value, and medical data to resolve claims and settlements for customers and performed investigations to determine liability• Serve as the point of contact for customers, provide education on benefits, faults, and coverage throughout the claims process, and build relationships with clients

Little Rock, Arkansas, United States

Created and analyzed digital content for various social media platforms, such as Instagram and Facebook.Contribute to the development and implementation of strategic social media campaigns.Increased Instagram Fan base within 2 months.Replied to customer comments and concerns on social media platforms.(Facebook and Instagram)

Little Rock, Arkansas Area

Responsible for providing outstanding service and experience to customers by assisting them with bakery products and services.Accepted customer orders over the phone, ensuring orders were accurate and properly prepared.Increased profit by negotiating with customers by recommending additional items.

Responsible to professionally take and fulfill orders, maintain cleanliness.Increased profit by negotiating with customers by recommending additional items.Interacted with customers in areas such as taking orders, counting money, and returning change.Accepted customer orders over the phone, ensuring orders were accurate and properly prepared.

Ensured that my department was well maintained and ready for customers. Tasks included interacting with customers, staging merchandise, and stocking storage room. Shared product knowledge.Made sure the dressing rooms were clean, the clothes were put back in it’s proper location, and folded correctly.