Priscilla Chu Email & Phone Number

Stockton-on-Tees, England, United Kingdom

• Event Management: Successfully coordinated and executed over 50 annual events for 17 communities across the UK & Ireland. Demonstrated expertise in all aspects of event planning, including venue sourcing, logistics.
• Community Engagement: Actively drove user attendance and engagement within the SAP User Group community, fostering a sense of belonging and collaboration
• Performance Analysis: Conducted thorough event performance analysis to identify areas for improvement and implement necessary adjustments to enhance future events

York, England, United Kingdom

• Sales and Revenue: Consistently surpassed sales targets and maintained a high conversion rate by effectively selling meetings and events space
• Proposal Development: Utilised UpMail to efficiently manage inquiries and create tailored event proposals that met client needs and expectations.
• Booking Management: Employed Opera to streamline booking processes, including contract generation, function sheet preparation, and invoice issuance.
• Client Relationship Building: Cultivated strong relationships with clients, fostering trust and confidence to ensure successful event execution and exceed their expectations

Thirsk, England, United Kingdom

• Team Leadership and Sales: Led and motivated the team to consistently achieve and exceed sales targets through effective upselling and cross-selling strategies, while maintaining a high standard of customer service
• Inventory Management: Ensured optimal inventory levels to maximise sales and revenue, and actively participated in internal auditing processes
• Talent Development: Contributed to recruitment efforts and provided comprehensive on-boarding for new team members, ensuring their alignment with company standards and practices
• Professional Achievement: Recognised for excellence in barista skills, achieving the title of Runner-up in the Regional (North East) Barista Championship 2022

Thirsk, England, United Kingdom

✔️Making coffee and drinks according to Starbucks standards ✔️Preparing and reheating customers food order ✔️Taking customers’ order at front till and Drive-Through order point ✔️Maintaining store hygiene and cleanliness ✔️Completing any ad-hoc tasks assigned by manager

York, England, United Kingdom

York, United Kingdom

• Created the event schedule and function sheet, ensuring all details are listed and specific requirements are handed over to the relevant departments
• Responsible for all aspects of wedding sales and administration from the initial inquiry through to the day of the event
• Evaluated sales and reservations processes to generate targeted pricing strategies and increase revenue opportunities, as result, generated event sales exceeding £30,000 within 8 months
• Maintained ownership of meetings and events sales pipeline, sourcing and developing new business opportunities to drive sales

Newcastle Upon Tyne, United Kingdom

• Effectively recruited, deployed, and coordinated 20+ volunteers at events and acted as an on-call first aider Conducted pre- and post-event evaluations and risk assessment, then reported on outcomes to evaluate profit.
• Worked closely with the Event Manager to develop event marketing plans and goals that support company-wide business objectives and strategies

Newcastle Upon Tyne, United Kingdom

• Engaged, interacted, and communicated with event guests and attendees to establish positive relations and enhance my communication and interpersonal skills
• Played a key role in event planning, coordinating, and on-site operations, including maintaining on-site logistics
• Leveraged connections with local businesses, community groups, and other individuals to maximize participation and support special events

Hong Kong

• Magnetic Asia is a Hong Kong-based event and entertainment solutions agency with a regional reach. Magnetic Asia manages its own brands which include Hong Kong's largest music festival, Clockenflap, Hong Kong’s leading.
• Delivered exceptional customer services by facilitating and offering advice on ticketing-related problems as well as rectified and handled client complaints in a courteous and professional manner
• Maintained detailed records and documentation for all event aspects, including event budgets, financial details, event logistics, meeting notes, contact details, and vendor information
• Formulated and implemented event-specific checklists and worksheets detailing items needed for specific event pack out

Hong Kong

• Conducted events marketing and customer relationship management by utilizing operational and analytical CRM system
• Managed administrative logistics of event planning, including contract signing, payment collection, event booking, and event promotions
• Organised B2B and corporate events attended by up to 300 guests, managing event budgets of up to HK$180K

Hong Kong

• Facilitated as customer service assistant and promoted to the customer service manager to manage a team of 15 staff through delivering and maintaining excellent customer service and satisfaction
• Advised management of customer service trends, creating dynamic strategies to maintain best practices
• Actioned client feedback to improve product and service offerings

Hong Kong

Hong Kong SAR

• Staff management in large-scale events such as trade shows, conferences, and meetings for team size up to 500 causal event staff
• Provide training for new starters on event registration and cash handling, reviewing staff performance to report to higher management
• Liaising with other heads of departments to ensure smooth operation

Hong Kong

✔ Scheduled and conducted interviews for temporary event staffs. ✔ Maintained HR files and databases including inputting the new candidates' information into the system while keeping other data up-to-date. ✔ Managed and supervised 200-300 temporary event staff working in trade shows, exhibitions, and other events with the Events Team.

Hong Kong

Master Of Science - Ms, International Marketing, Pass With Merit

Bachelor'S Degree, Festival And Event Management, 2:1

Activities and Societies: Business Society - Welfare Officer

Associate’S Degree, Design And Applied Arts

Secondary Education, Hong Kong Diploma Of Secondary Education

Activities and Societies: Girl Guide