Priscilla Chu Email & Phone Number

Stockton-On-Tees, England, United Kingdom

• Event Management: Successfully coordinated and executed over 50 annual events for 17 communities across the UK & Ireland. Demonstrated expertise in all aspects of event planning, including venue sourcing, logistics, marketing, and speaker and volunteer management• Community Engagement: Actively drove user attendance and engagement within the SAP User Group community, fostering a sense of belonging and collaboration• Performance Analysis: Conducted thorough event performance analysis to identify areas for improvement and implement necessary adjustments to enhance future events

York, England, United Kingdom

• Sales and Revenue: Consistently surpassed sales targets and maintained a high conversion rate by effectively selling meetings and events space• Proposal Development: Utilised UpMail to efficiently manage inquiries and create tailored event proposals that met client needs and expectations.• Booking Management: Employed Opera to streamline booking processes, including contract generation, function sheet preparation, and invoice issuance.• Client Relationship Building: Cultivated strong relationships with clients, fostering trust and confidence to ensure successful event execution and exceed their expectations

Thirsk, England, United Kingdom

• Team Leadership and Sales: Led and motivated the team to consistently achieve and exceed sales targets through effective upselling and cross-selling strategies, while maintaining a high standard of customer service• Inventory Management: Ensured optimal inventory levels to maximise sales and revenue, and actively participated in internal auditing processes• Talent Development: Contributed to recruitment efforts and provided comprehensive on-boarding for new team members, ensuring their alignment with company standards and practices • Professional Achievement: Recognised for excellence in barista skills, achieving the title of Runner-up in the Regional (North East) Barista Championship 2022

Thirsk, England, United Kingdom

✔️Making coffee and drinks according to Starbucks standards ✔️Preparing and reheating customers food order ✔️Taking customers’ order at front till and Drive-Through order point ✔️Maintaining store hygiene and cleanliness ✔️Completing any ad-hoc tasks assigned by manager

York, England, United Kingdom

York, United Kingdom

• Created the event schedule and function sheet, ensuring all details are listed and specific requirements are handed over to the relevant departments• Responsible for all aspects of wedding sales and administration from the initial inquiry through to the day of the event• Evaluated sales and reservations processes to generate targeted pricing strategies and increase revenue opportunities, as result, generated event sales exceeding £30,000 within 8 months • Maintained ownership of meetings and events sales pipeline, sourcing and developing new business opportunities to drive sales

Newcastle Upon Tyne, United Kingdom

• Effectively recruited, deployed, and coordinated 20+ volunteers at events and acted as an on-call first aider Conducted pre- and post-event evaluations and risk assessment, then reported on outcomes to evaluate profit and loss operations and increase efficiency• Worked closely with the Event Manager to develop event marketing plans and goals that support company-wide business objectives and strategies

Newcastle Upon Tyne, United Kingdom

• Engaged, interacted, and communicated with event guests and attendees to establish positive relations and enhance my communication and interpersonal skills• Played a key role in event planning, coordinating, and on-site operations, including maintaining on-site logistics• Leveraged connections with local businesses, community groups, and other individuals to maximize participation and support special events

Hong Kong

Magnetic Asia is a Hong Kong-based event and entertainment solutions agency with a regional reach. Magnetic Asia manages its own brands which include Hong Kong's largest music festival, Clockenflap, Hong Kong’s leading online ticketing platform www.ticketflap.com, Concert Promoter, YourMum, Singapore Music Festival, Neon Lights, and world-renowned electronic music festival, Sónar Hong Kong.• Delivered exceptional customer services by facilitating and offering advice on ticketing-related problems as well as rectified and handled client complaints in a courteous and professional manner• Maintained detailed records and documentation for all event aspects, including event budgets, financial details, event logistics, meeting notes, contact details, and vendor information• Formulated and implemented event-specific checklists and worksheets detailing items needed for specific event pack out

Hong Kong

• Conducted events marketing and customer relationship management by utilizing operational and analytical CRM system• Managed administrative logistics of event planning, including contract signing, payment collection, event booking, and event promotions• Organised B2B and corporate events attended by up to 300 guests, managing event budgets of up to HK$180K

Hong Kong

• Facilitated as customer service assistant and promoted to the customer service manager to manage a team of 15 staff through delivering and maintaining excellent customer service and satisfaction• Advised management of customer service trends, creating dynamic strategies to maintain best practices• Actioned client feedback to improve product and service offerings

Hong Kong

Hong Kong Sar

• Staff management in large-scale events such as trade shows, conferences, and meetings for team size up to 500 causal event staff• Provide training for new starters on event registration and cash handling, reviewing staff performance to report to higher management• Liaising with other heads of departments to ensure smooth operation

Hong Kong

✔ Scheduled and conducted interviews for temporary event staffs. ✔ Maintained HR files and databases including inputting the new candidates' information into the system while keeping other data up-to-date. ✔ Managed and supervised 200-300 temporary event staff working in trade shows, exhibitions, and other events with the Events Team.

Hong Kong

Master Of Science - Ms, International Marketing, Pass With Merit

Bachelor'S Degree, Festival And Event Management, 2:1

Activities and Societies: Business Society - Welfare Officer

Associate’S Degree, Design And Applied Arts

Secondary Education, Hong Kong Diploma Of Secondary Education

Activities and Societies: Girl Guide