Priscilla Murphy Email & Phone Number

United States

Alicante, Es

• Developed and implemented end-to-end onboarding processes for new clients, ensuring a smooth and seamless transition from Sales to Implementation and Success teams.• Designed and documented standardized onboarding and implementation workflows in SalesForce, including milestone timelines, resource allocation, and communication protocols, to improve efficiency and consistency amongst 14 project types. • Stepping in for both of the Directors of Implementation when needed, ensuring project metrics are met and exceeded across Implementation teams of two of KCare’s platforms.• Drive improvements in the customer lifecycle throughout the Sales, Implementation, and Support phases, such as implementing regularly scheduled surveys, feedback sessions, and consolidating client action items, decreasing project timelines by four weeks on average.• Ensure timely and successful customer onboarding, enablement, and training to help customers realize the business value of our SaaS partnership and offerings. • Demonstrate strategic thinking by analyzing business, product, and technical challenges, providing valuable insights and building out processes that contributed to the enhancement of services and a customer satisfaction increase of 45%.• Facilitate effective communication between technical teams and clients, ensuring alignment between KCare’s products/services and clients' strategic business goals.• Successfully led over 250+ client onboarding projects for new and existing clients of diverse industries, ranging from small agencies to enterprise-level accounts, adapting onboarding strategies to meet varying needs and complexities.

Nashville, Tennessee, United States

• Strategically managed a book of 12 client hospitals and healthcare systems, executing clinical operational changes based on understanding of individual and company level workflows and their impact to key performance indicators.• Conducted annual business reviews highlighting partnership initiatives and KPI results to c-level executives and stakeholders.• Cultivated a deep expertise of 15 available EHR SaaS product offerings and all associated capabilities to influence customer purchasing decisions in maximizing their ROI.• Developed inter-personal trust with clients to reinforce brand loyalty and encourage continued patronage. Clients conducted an average of two prospect reference calls a month.• Identified ‘at risk’ customers and implemented action plans, resulting in 100% client retention and 100% of client renewals.• Maintained relationships with client leaders to understand how workflow affects outcomes and analytics and execute on clinical operational changes.• Provided monthly reporting metrics to department leaders and identified opportunities to increase user engagement through surveys and round table sessions. • Maximized ROI of campaigns by analyzing performance, response rates, and results.

Greater Nashville Area, Tn

• Developed procedures and policies by devising strategies, consistently improving processes and supporting organizational goals.• Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks.• Evaluated department inefficiencies and presented leadership with a variety of Customer Success tools to standardize and improve the documentation and understanding of accounts.• Conducted analysis and trending sub-sets of data on bi-annual client surveys and questionnaires, delivering results and action plans to organizational leaders and other team members.• Communicated effectively with internal teams on the needs of additional product offerings of our client base, as well as trends across the client base.• Coordinated reference calls between prospective hospitals and client base, involving Account Managers and Sales team members.• Implemented, coached, and trained the Account Management and Senior Leadership team on the the first ever Customer Success Platform at XSOLIS, promoting a more scalable client base and understanding of clients.• Built a platform that showcases client demographics, metrics, reports, contracts, meeting notes, and health at a company and individual client base level, decreasing the number of systems the Account Management team needs to work in from eight to three.

Chadds Ford, Pa

• Evaluated complex reimbursement methodologies between health systems, government, and private insurance companies, identifying missed revenue opportunities of health systems.• Conducted analysis, trending, and data mining on large data sets through research, producing summaries of findings to management and other team members.• Created training strategies, initiatives, and materials for a new hire to efficiently learn and understand Microsoft Access, company databases, and other health systems programs.

State College, Pennsylvania Area

• Assist students with basic skills development. Primarily worked with children in ages ranging from two to five years old.• Organize and lead activities designed to promote physical, mental, and social development such as language and writing works, arts and crafts, story telling, and games.

Dallas/Fort Worth Area

• Assisted the Client Relations team by completing necessary tasks in conjunction with Private Duty Nursing and Therapy Services• Planned, organized, coordinated, continually monitored, and thoroughly evaluated services given to clients

Altoona, Pennsylvania Area

• Collaborated with fellow employees to implement the University’s safety procedures throughout the engineering labs to students and staff• Replenished stock of materials and processed shipments to ensure product availability for engineering students• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information