Priscilla G. Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

Boston, Massachusetts, United States

As Verizon's Customer Insights Manager, I've taken a deep dive into the world of customer feedback. My day-to-day involves a hands-on approach to understanding customer interactions, tapping into my analytical skills to turn data into strategic gold. I lead the charge in dissecting feedback from the Medallia platform, ensuring we capture the essence of customer experiences across various channels. It’s not just about gathering data; it’s about stitching together a narrative that informs how we can elevate our customer journey in areas like Promo/Sales, Account Management, and Network Coverage. I'm proud to say that the insights I generate play a crucial role in shaping our strategic planning within the CX organization. And it's not just about the big picture; I've also implemented a detailed workbook system that keeps track of innovative ideas to enhance our platform, making sure no valuable insight slips through the cracks.

Boston, Massachusetts, United States

Starting out as a Military Fellow at Verizon, I was immediately thrust into the vibrant realm of customer insights. This role was my proving ground, where I demonstrated my knack for analyzing complex data and contributing meaningfully to the VOC CX Organization. It was a whirlwind of learning and applying new skills, but I quickly found my footing, showcasing my ability to adapt and innovate. My efforts didn't go unnoticed, as within just six weeks, I was on the fast track to becoming a full-time member of the team. This transition was a significant milestone, marking my commitment to delivering excellence in customer experience management.

Boston, Massachusetts, United States

Running Priscilla Marie Films LLC isn't just about capturing moments; it's about telling stories that last a lifetime. As the founder, I wear many hats - from collaborating with clients to bring their vision to life, to expertly editing footage for that perfect cinematic touch. Balancing creativity with business acumen, I’ve successfully built a brand that resonates with clients, all while managing the intricate dance of multiple projects, deadlines, and the ever-evolving world of film technology.

California, United States

At Juxto, I was the go-to person for ensuring our clients got the most out of our VoIP systems. This role was all about building strong relationships and understanding clients' needs to deliver success. Whether it was recruiting new partners or delving into Salesforce to analyze customer data, I was there, making sure every client interaction was a stepping stone towards better service and success.

59 Washington Ave, Chelsea, Ma 02150

In the fast-paced environment of Affordable Family Dental, I juggled various roles, from promoting treatment plans to liaising with vendors for the best deals. Here, I honed my skills in negotiation, customer service, and financial management, ensuring the practice not only met but exceeded its financial goals.

Quantico, Va

Serving in the Marines as a Financial Analyst was where I cut my teeth in financial management. Handling over $11M in claims and coordinating travel entitlements, I learned the ropes of government financial operations. This role was about precision, efficiency, and trust, and I proudly carried these values through every aspect of my work.

Boston, Massachusetts, United States

My time at ReadyJet Inc. was a lesson in leadership and operational excellence. Managing over 50 employees, I was at the forefront of ensuring our aircraft appearance services met the highest standards. This role taught me the importance of team management and quality assurance in maintaining industry-leading standards.

Master Of Science Business Analytics, Business Analytics, Gpa: 3.70/4.00

Earned my Master's in Business Analytics from UMass Lowell, where I delved deep into the world of Big Data. Here, I didn't just learn.

Bachelor Of Business Administration - Bba, Logistics, Materials, And Supply Chain Management, Gpa: 3.92/4.00

Activities and Societies: Beta Gamma Sigma Honor Society, Dean's List 5xMy journey in business administration at UMass Boston was marked.

Associate Of Arts - Aa, Business Administration And Management, General, Gpa: 3.97/4.00

Activities and Societies: Alpha Kappa Mu Honor's Society, Dean's List 3x, High HonorsAt Bunker Hill Community College, I kickstarted my.