I empower businesses to transform and excel in today's dynamic landscape. As an operations optimization specialist and strategic futurist, I offer:-Strategic planning and project management for organizational growth-Expertise in modernizing operations-Guidance on ethical AI implementation and utilization-Guidance on fostering effective remote work cultures to enhance operational efficiency-Development of robust compliance processes and risk mitigation… Show more I empower businesses to transform and excel in today's dynamic landscape. As an operations optimization specialist and strategic futurist, I offer:-Strategic planning and project management for organizational growth-Expertise in modernizing operations-Guidance on ethical AI implementation and utilization-Guidance on fostering effective remote work cultures to enhance operational efficiency-Development of robust compliance processes and risk mitigation strategiesWith a proven track record of driving efficiency and innovation, I help organizations stay ahead of the curve. My solutions are tailored to modernize processes, improve collaboration, and achieve measurable results. Whether you're aiming to streamline operations, achieve industry certifications, or leverage emerging technologies, I provide the expertise to turn challenges into opportunities for growth. My approach combines strategic planning with effective project management to ensure successful implementation and lasting impact. Show less

LUNA Language Services was acquired by GLOBO in March 2023.Key Accomplishments at LUNA:-Co-created LUNA's first quality management system and led the initiative to achieve the company's first two ISO certifications (ISO 9001 & ISO 17100)-Successfully led all internal & external ISO audit cycles and annual ISO Management Reviews-Co-led the company's strategic planning process-Led the initiative to enable all in-office staff to pivot to remote work setups within 3 business… Show more LUNA Language Services was acquired by GLOBO in March 2023.Key Accomplishments at LUNA:-Co-created LUNA's first quality management system and led the initiative to achieve the company's first two ISO certifications (ISO 9001 & ISO 17100)-Successfully led all internal & external ISO audit cycles and annual ISO Management Reviews-Co-led the company's strategic planning process-Led the initiative to enable all in-office staff to pivot to remote work setups within 3 business days at the start of the COVID-19 pandemic-Successfully advocated for achieving GWI certification (Good Wages Initiative - a living wage for all LUNA employees & contractors)-Developed and implemented a Vendor Compliance Team and associated workflows to improve accuracy and completion of interpreter compliance documentation-Developed and implemented a strategic technology plan for the organization which focused on modernizing processes, enabling the transition to remote work environments, improving company collaboration tools, and increasing the ability to scale customer service operations-Advocated for and implemented LUNA's first support ticketing system for customer-facing staff-Advocated for and implemented additional software solutions to improve business processes and reduce risk, including applications for password management, digital contract management, secure international payments, business analytics, VOIP, and team collaboration Show less

Past roles at this company: Director of Operations -- August 2014 to April 2018 Web Manager/Account Manager -- January 2004 to July 2014 Project Manager -- March 1999 to January 2004Key Accomplishments at Service Connections, Inc.:-Led the initiative to transition the company from being paper-based to digital, including designing custom workflows for hiring, scheduling, recruiting, vendor management, form building, and client reporting-Managed… Show more Past roles at this company: Director of Operations -- August 2014 to April 2018 Web Manager/Account Manager -- January 2004 to July 2014 Project Manager -- March 1999 to January 2004Key Accomplishments at Service Connections, Inc.:-Led the initiative to transition the company from being paper-based to digital, including designing custom workflows for hiring, scheduling, recruiting, vendor management, form building, and client reporting-Managed day-to-day business operations and created new teams and processes as needed during growth periods-Established the company's first departmental budget system, enhancing financial transparency and operational efficiency-Created the company’s first vendor recruiting and hiring processes-Led financial turnaround initiatives, implementing strategic budgeting and cash flow management processes that significantly improved the company's financial health Show less

-Managed document control of incoming research and vendor information.-Researched vendor Year 2000 ready information using all available sources under the direction of the Vendor Information Leader.-Documented research results into the VCO database and properly archived research materials.-Provided support to the readiness teams and other Lilly employees in the form of vendor product minimum ready versions, product issues, and testing information.-Used Vendor Compliance… Show more -Managed document control of incoming research and vendor information.-Researched vendor Year 2000 ready information using all available sources under the direction of the Vendor Information Leader.-Documented research results into the VCO database and properly archived research materials.-Provided support to the readiness teams and other Lilly employees in the form of vendor product minimum ready versions, product issues, and testing information.-Used Vendor Compliance Management System to draft and mail letters to vendor and Lilly employees.-Handled both inbound and outbound phone calls, followed-up on previous correspondence via phone, documented all phone conversations in detail, & entered documentation in VCO database. Show less