-Performed the duties of revenue manager and reservations manager.-Received payments by cash, check, credit card, voucher, and automatic debits; issued receipts, refunds, credits, or change due to guests’.-Assisted guests by providing information and resolving their concerns.-Checked guests in and out; used a computer to verify the guests’ registrations, credit information, and addresses.-Greeted guests in an optimistic manner as they entered and left the establishments.-Provided answers to guests’ questions, and information on procedures or policies.-Conducted quality control checks to ensure that housekeeping staff properly cleaned guests’ rooms.-Maintained records.

-Provided high-quality customer service to optimize customer purchasing and payment process.-Initiated inventory control measures to sustain stock levels, and helped to order new inventories. -Managed and maintained displays as indicated by planograms, end cap, and bulk stack instructions. -Educated customers on available product options to meet and exceed customer service experience. -Investigated and resolved customer complaints or issue to strengthen store reputation and grow customer retention