Worked as a Freelancer Business Analyst for one of the 7+ year old health care service industry.Goal was to create a system to reduce manual excel work, data redundancy, streamlining entire process and increasing productivity along with maintaining security & privacy of the data.Key Skill;Information Gathering: Conducted thorough analysis to understand current process workflows and identify areas for improvement.Process Automation: Suggested strategic process automation initiatives, maximizing productivity and efficiency.Business Opportunity: Identified opportunities for growth through automation, resulting in the creation of new business avenues.Documentation: Developed comprehensive Business Requirement Documents (BRDs) to guide successful project execution.Testing Excellence: Prepared and executed detailed test cases, ensuring the seamless integration of automation solutions.

As a dynamic leader, I proudly led the LegatoApp sub-product at Sumcircle Technologies, where I significantly impacted the company's Profit & Loss and spearheaded new business opportunities. Reporting directly to the CEO, I managed Customer Support Operations, vendor registration, & strategic business development, demonstrating a proactive approach to process optimization and technology collaboration.Roles & Responsibilities:Direct Reporting to CEO: Shaped & executed the company's strategic vision, contributing significantly to the P&L through strategic initiatives.Revenue Growth & New Business Opportunities: Proactively identified & capitalized on new business opportunities, driving revenue growth for the LegatoApp sub-product.Reporting & Budgeting: Provided comprehensive daily and monthly reports to the management, actively participating in budget planning.Digital Marketing Collaboration: Collaborated closely with the Google Ads Campaign & SEO team, contributing to new lead generation strategies.Business Development: Led Business Development activities, encompassing collaborations, project negotiation, project delivery, project-coordination, & execution.Customer Support & Vendor Registration: Managed end-to-end Customer Support Operations & vendor registration, ensuring seamless interactions.Escalation Handling: Successfully addressed & resolved escalations, maintaining high levels of customer satisfaction.Training & Performance Management: Conducted Product & Quality Training programs, established yearly KPIs, & monitored team performance.Process Optimization & Documentation: Created SOPs, Process Flow Charts, and designed Training & Test Modules for streamlined operations.Resource & Vendor Management: Oversaw overall Resource Management for the support team & vendor management team.Tech Collaboration: Collaborated closely with the Tech Team, serving as an Application & Website tester & reviewer, and initiated business process automation.

Worked as a Risk Analyst for BCP, BCM clients. Monitoring and reporting realtime incidents happening across India. Writting blogs, white paper.Earlier worked as Service Desk Support; restting Voicemail password, creating incidient tickets and forwarding to the onshore technical team.

Worked for British Gas, Billing customer's a/c, updating meter reading, replying to their queries,setting up payment plan on their a/c's, sorting customer's queries to internal team for speedy assistance to customer.

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