Promoted from Content Developer to Business Analyst- Conducted research across Business Units and with users to compose stories along with their acceptance criterias and lead multiple backlog groomings, across three development teams- Performed competitive and current product analysis to reveal areas of improvement and presented findings and progress to stakeholders- Collaborated with UX Design vendor around business criteria in the beginning phases to launch a replacement Citizen Portal that was ADA compliant and responsive - Contributing cross-functional team member that participated in transitioning team from Agile waterfall to ScrumAccomplishments: - Presented at the Annual User Conference sessions with 50-80 attendees on software functionality to increase feature adoption rate by educating users- Single handedly lead development and QA effort required to deliver the largest custom development project for the product line that will last 2 years from concept to completion- Presented and shared UX design solutions and findings multiple times to the company wide UX Professionals group as an effort to increase feedback and as an end result create a better product- Led local team with Community Manager to adopt, implement and launch the User Community platform successfully in record time. UX Initiatives:- Developed Diary Study Plan to validate general interaction with the enterprise application. Plan described activity recording sheets and details of the study.

Tyler Technologies acquired EnerGov Solutions in Nov 2012.- Produced and validated clear and concise content for online help systems, printed documentation, installation guides and release notes for the various products. - Developed database diagrams to demonstrate table structures and their relationships using MS SQL Server, Visio and Illustrator to assist clients with report writing- Developed document architecture, style guide, reuse strategy and output format determined by device of use. - Coordinated and communicated consistently with developers, product managers/owners and implementation personnel for client specific documentation requirements, deadlines and staying current with documentation- As the Tyler Community Lead for EnerGov products, interacted and provided necessary support to users on that platform- Regularly participated actively in process improvement discussions during Sprint Retrospectives and asked discovery questions during Backlog Grooming sessionsUX Initiatives:- Collaborated cross functionally with Product Strategy group, developers to brainstorm design solutions that would add value for the users- Developed User Research Plan to validate online portal’s design by conducting user testing. Plan described test goals; test scripts; test moderation; test results analysis and heuristic assessment. - Developed wireframes & iterative high-fidelity prototypes in MS Expression Design for Citizen Portal and delivered to C level management within a month. Prototypes included end-to-end user flow: registration, online application submissions and payment components.- Conducted design walkthrough/review presentations to improve designs. Defended designs based on research, usability studies and heuristics.

Promoted from Intern to IS Manager to solely manage company wide IS operations - Performed gap analysis for better employee performance, recommended solutions after interviewing key project stakeholders and analyzing data to determine system requirements.Performed thorough focused user group based quality assurance/testing for all custom software before implementation. - Established new and enhanced existing relationships with long distance/ local vendors (IT Consultants, T-1 connections, Peripherals seller, and telephone companies). Held vendors accountable for service delivery as per contracts. - Performed risk assessment and mitigation strategies for potential vendors and implementing new technologies. Worked with vendors to interpret and implement business requirements into technical specifications and validated the same with user acceptance testing- Designed and documented training programs for all company staff and performed monthly training seminars on MS Office, ACT! and efficient methods to best utilize business application (Visitrax). - - Prepared project documentations (Proposals and project schedules) for vendors and internal projectsAccomplishments: - Reengineered innovative business processes to reduce employee screening time by 76% (Tested and planned strategy) using Lean Management methodology and by cataloging “Lessons Learned”- Learnt and implemented MAP methodology; created, assigned and followed up on goals cascaded from CEO to 90% of office employees - Provided helpdesk/laptop on-site, phone and remote support to 50 users on various platforms - Evaluated and recommended software/hardware solutions using innovative application saving $3000- Motivated trained users to utilize corporate email, increasing email usage by 70% within a two weeks