Pritish Parmar Email & Phone Number

Pune, Mh, In

Pune Area, India

Customer Engineering, Delivery & Support ManagementContribution: •Solutioning and designing the Product integration for customers•Handling delivery, support and customer escalations globally for 40+ B2B customers & partners•Working closely with top management team•Successfully reduced and maintained Employee turnover rate to less than 10% by creating a positive work environments, motivation, providing over & above opportunities. •Building the Implementation and L2/L3 technical support team from grounds up in the company, now with 35+ members to support millions of end-users•Bringing efficiency in processes, tools, automation mechanisms, etc. Reduced the minimal product implementation time from 16 hours to 3 hours.•Successful completion of SoC2 Type I & II compliance certification

Pune, Maharashtra, India

Contribution:• Architect & development of cross-platform product of REL-ID along with multi-threaded server side components which has been deployed in Banks (Private & Public Sector), Corporates, National Depository, Defense & Navy in various geographies including India and in global.• Enhancement to REL-ID (Relative Identity) patented protocol implementation, a cyber-security technology that provides Omni-channel authentication, device identification and secure access to enterprise endpoints.• Managing product releases and upgrades, coordinating team work. Requirement analysis and design along with Product manager. Handling cross-functional teams.

Bengaluru Area, India

Contribution:• Development and maintenance of TMC (Traffic Message Channel) module of Car Navigation system and NBT-Diagnosis module (diagnostic component of BMW) for Harman Becker, Germany.• Coordinating the work in both modules between Offshore and Onsite team, and mentoring 5 new entrants helping them to gain in-depth knowledge of the modules. • Delivered critical features. And fixed 150+ tickets out of which 30 tickets were critical. Dealt with reproducible bugs, non-reproducible bugs, Showstopper bugs, database bugs, critical bugs.

B.Tech, Computer Science And Engineering

Hsc, Hsc