Pritosh Raheja Email & Phone Number

Sudbury, Ontario, Canada

Ontario, Canada

• Helping customers to diagnose and resolve technical issues related to hardware and software with precision and efficiency.
• Educating customers about product features and best practices to enhance overall experience.
• Using a systematic approach for accurately documenting customer interactions, technical issues, and resolutions for future reference and continuous improvement.
• Experience with troubleshooting iOS and MacOS products and comparable technology.
• Actively participating in ongoing training programs to stay technically advanced and improve technical skills for a wide range of client products and services, including wearables, laptops, tablets, and smartphones.
• Schedule callbacks and service appointments for customers and follow up with the customer to make sure the issue is fixed.

Waterloo, Ontario, Canada

• Responsible for providing exceptional customer service to the customer via inbound calls and chat.
• Helped resolve technical issues customers faced on the website while placing orders.
• Providing product recommendations and complete sales based on customer needs.
• Met customer call guidelines for service levels and handled time and productivity.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Knowledge and experience working in Salesforce Commerce Cloud and Service Cloud.

Ontario, Canada

• Responsible for managing day-to-day operations for a Convenience store.
• Capable of managing lottery system, including sale and cash out of tickets.
• Responsible for merchandising and placement of products according to business requirements.
• Managing inventory on weekly basis and placing the order of the vendors following the safety stock.
• Responsible for printing the tags for the display of the product.
• Ensuring all the online orders are ready in time and are under the need of the customer.

Waterloo, Ontario, Canada

• Greeting customers, selecting, and helping locate merchandise based on customer needs and desires.
• Responsible for cashier duties like making deposits, drawer balancing, and day closing.
• Maintaining proper knowledge of all promotions and policies going on in the company.
• Have proper knowledge of shelving and merchandising all the products available in the store.
• Receiving shipments, organizing storage locations, and cross-referencing products with the invoice.
• Responsible for checking safety stock, monitoring inventory, and recommending steps for better inventory management.