1. Led HR operations across APAC, NORAM, and LATAM regions, managing key processes like onboarding, offboarding, background verification, payroll, and employee data management.2. Spearheaded process improvements in the global Time and Attendance system, reducing manual effort by 50%, ensuring policy compliance, and improving employee satisfaction by aligning overtime payments with local regulations (Brazil).3. Cross-trained the team to maintain service continuity during headcount shortages, enabling uninterrupted business operations and increasing team agility.4. Successfully managed high-impact projects such as the Annual Compensation Review, Security Reviews, and HR Process Simplification initiatives, driving operational efficiency and compliance.5. Led the deployment and training for Workday HRIS, ensuring seamless data reporting and HR process management across regions.6. Collaborated with global stakeholders, including HRBPs, Talent Acquisition, Legal, Payroll, and Compliance teams, ensuring alignment on HR policies and service delivery.7. Played a key role in SOX audit compliance for HR processes, ensuring accuracy and transparency across NORAM and APAC regions.

Supervisor, Payment ComplianceManaged a 15-member team, ensuring compliance with KYC and sanctions while implementing process improvements that reduced compliance errors and streamlined workflows.Led cross-training initiatives, improving team coverage by 20% without additional resources, and enhanced team adaptability.Delivered comprehensive compliance reports to senior leadership, identifying key areas for improvement and driving strategic decisions.

Onboarded and trained over 100 new hires, significantly reducing training time and attrition rates through an innovative mentorship and nesting program.Increased customer satisfaction (NPS) by improving internal workflows and providing continuous feedback to team members.

Consistently achieved 97% customer satisfaction, exceeding the team’s average, while supporting new hires during production start-up for seamless transitions.

Handled over 60 customer chats daily with an 80% first contact resolution rate, exceeding quality benchmarks by 10%.