Aug 2014 – July 2019 – Manager Training Jet Airways Mumbai, India - Develop training content for premium trainings like 1st Class, Premiere, Leadership, Coach etc- Managing a team of 20+ training personnel - Responsible for managing all In-flight training audits conducted by the QC team- Map best in class training modules used by the Hospitality & Aviation industry - Frequently Conduct Premium Leadership trainings for all In-Flight cabin managers and cabin supervisors. - Induct & Coach, senior & part time trainers to conduct leadership and other premium training programmes from time to time - Spear headed many pilot batches of premium trainings like Guest First, First Class, and Passion for Excellence etc.- Was exclusively earmarked to facilitate leadership training programme ‘Going the extra mile’ (GEMS) focused on enhancing on board services by improving leadership.May 2008 - July 2014 - Performance Executive (Internal Auditor) Jet Airways Mumbai, India - Was selected amongst 3500 employees to be promoted and be part of the special task force viz. Internal auditing team. - Role involved monitoring crew performance in real time, crew assessment vis-a-vis training and other - SOP’s, generating reports and big data to understand service lapses and to create stringent customized plans to address the need gaps. Nov 1998 – April 2008 – Cabin Supervisor to Cabin Manager Jet Airways Mumbai, India - Was declared Cabin Crew of the year (1999-2000)- Successfully headed a major On board emergency with no casualty (De-compression after take –off) - Was chosen to head crucial Charters - President Simon Peres charter, President Bill Clinton tour of India Charter- Was selected as the Face of Jet Airways for many Marketing campaigns.- Awarded for being a “Role model” for many budding Cabin Leaders. Nov 1995 - Oct 1998 - Online Crew to Cabin Supervisor Jet Airways Mumbai, India