Priya Sukesh Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

Recruiting and Managing the channel of third-party products, currently available in Sage Marketplace across the ERP products which includes both cloud as well as cloud-connected products. The key focus has been• Streamlining the ISV on-boarding process for Sage business cloud products. • Working with cross functional teams to create and execute a strategic business plan, inclusive of enablement, on-going projects, and marketing and sales initiatives on ISV solutions with measurable ROI• Manage the DPP (Development Program program) for ERP solutions• Work with sales and presales team to identify gaps in ISV portfolio and recruit new ISVs. • Operate as the lead point of contact for all matters specific to ISVs and manage the Sage Australia Marketplace• Build joint go-to-market business plans with strategic ISV partners, defining major initiatives, supporting activities.• Work with presales to assist with demo for strategic ISV’s, also enable sales team to demonstrate the solutions. • Build and maintain strong, long-lasting relationships and rapport ensuring a high level of service is provided to our ISV community• Manage complex contract negotiations involving legal, marketing and business terms

Sydney, Australia

Partner Enablement and Support, being a key area my key responsibility was to provide partners support and enable them with the product and new product features. The key focus included• Provide partners with exceptional and accurate technical support by resolving technical support issues and providing advice in an effective and timely manner, and proactively liaising with other internal departments and vendor support desks to provide seamless customer service, supporting business revenue objectives• Actively manage and progress the helpdesk queue, keeping key stakeholders advised as to the status of their issue, and accurately logging and updating all records in a timely manner• Enable product enhancement and the addressing of educational requirements for the certified consultant community by escalating opportunities and issues to appropriate manager as necessary. It also includes providing monthly educational webinars to enable the Sage Partner Community.• Enable preparedness for and/or prevention of potential problems that may affect the Sage customer base at large by proactively escalating such concerns to the appropriate manager • Ensure certified consultants are qualified to provide first class support to partners through relevant and effective product training from a technical and functional perspective• Manage ability to support partners and anticipate needs by proactively acquiring and maintaining knowledge of Sage products, industry specific pain points and customer needs

Sydney, Australia

Being a certified consultant of Sage 300cloud and Sage CRM, my key responsibility was to support customers with any technical queries with the Sage 300cloud product as well as any integration issues with Sage CRM and was also responsible for testing the product prior to the release to the channel partners. My key focus also was to share the knowledge to the extended community, by writing technical blogs and articles on the Sage City forum. I was also involving in setting-up demo machine for any specific prospective customer requirement, monthly presentation about the Sage 300 product and the related OEM Products.

Sage Business Solutions

The primary responsibility was assisting the customers with their queries about the product with the help of Sage CRM. My responsibilities also include Records ManagementDatabase managementAR and AP invoicingTraining Calendar ManagementTraining Coordination Events AssistancesFacilities Management

Success And You Pty Ltd

Data Analytics, Data Analytics

Certificate Iv In Business Administration, Business/Commerce, General

Master Of Science, Science/Technology

Bachelor Of Science, Science/ Technology

Activities and Societies: I was active member in debating team. I also used lead the National Social Service team.