Priya Iyer Email & Phone Number

Bridgewater, New Jersey, United States

Bridgewater, New Jersey

- Worked in pre-sales speaking with Pharmaceutical Companies and Contract Research Organizations about the Shared Investigator Platform.- Worked closely with current users as a customer success manager, managing existing contracts, creating and executing new work orders and amendments, and resolving backlog issues by connecting the client with the development team. - Managing the Executive Governance Board, which includes a monthly Governance Meeting, a biannual Advisory Board, and an annual User Group Meeting - Won and managed an RFP for the creation of a new website, including SOW discussions, requirements gathering, and organizational change management.

Mason Oh

Bangalore, India

- Created a new service contract to differentiate between small and large medical devices, through additional research, and evaluating the original recommendations ( see below ) with the client. - Developed a test marketing strategy for service offerings with current GE customers - Interviewed the head of various biomedical engineering departments at sixteen different hospitals in cities in Southern India receive customer feedback on the test marketing strategy. - Formulated and presented a potential a go to market manual for future implementation by the the Service Sales department, which meets the customer’s needs.

Greater Philadelphia Area

- Led a team of five MBA classmates, tasked with creating a business solution to increase the percentage of service contracts on small medical devices. - Conducted 30+ interviews with hospital administrators market experts, and various GE departments as well as analyzed secondary research, to create a diversified list of recommendations.- Provided an action plan to optimize the services offered to customers to insure customer retention. - Consolidated team recommendations and analyses into a final report and presented it to the CEO and Service Sales project team at GE.

Bensalem Pa

- Managed the CRM databases for a company that specialized in marketing/advertising education, by entering new data, auditing existing entries and updating the list of seminars and events available to clients. - Assembled existing company content to create seminar courses for clients to utilize in the advertising licensing process. - Used strong communication skills to resolve 10+ customer issues daily related to incorrect credit hours and other database errors

Springhouse Pa

- Managed the CRM database for the Process Automation sales leads and current customers.- Developed expertise in data management tools such as Siebel, Access, and IIR.- Restructured and updated the United States sales playbook for the Process Automation division- Coordinated travel, registration, and other logistics for team members attending Process Automation trade shows and events throughout the United States

• Executive Assistant• Assisted in human resource department• Assisted in the accounting department with expense reports• Worked as a replacement receptionist

Master Of Business Administration (Mba), Finance, General & Strategic Management

Bachelor'S Degree, Business Law / Philosophy (Minor)