Priyadarshini Bhattacharya Email and Phone Number

Developed a customer service training program that improved customer service representatives' ability to handle customer inquiriesAnalyzed customer service data to identify and address customer service issues, resulting in improved customer experienceDeveloped and implemented a customer service survey that identified customer service issues and allowed for quick resolution of customer complaintsCreated and maintained customer service reports that provided insights into customer service performance and customer feedbackLogistic SupportCoordinating with various stakeholders and internal departments to streamline the process of internal Lab – Operations.Managing, maintaining and coordinating outsourced tests with B2B partners.Team Management.

Supervising the front desk operations, ensuring that all inquiries were addressed in a timely and efficient mannerManaged the daily operations of the unit, ensuring efficient service delivery and compliance with organizational standardsTrained new employees on front-desk operations and proceduresGenerated weekly, monthly, and annual financial reports for managementHandled accounts payable and accounts receivable, resulting in improved cash flow and reduced overdue paymentsCreated a budgeting system that reduced operating costs by 5%Researched and resolved customer billing disputes, resulting in improved customer satisfaction and retentionDeveloped and maintained good working relationships with vendors and contractors, resulting in improved customer service and satisfactionDeveloped and managed an organizational structure that allowed for effective resource allocation and delegation of tasksDeveloped and implemented effective policies and procedures for HR, finance, and other administrative functionsNegotiated contracts with vendors and suppliers, resulting in a 3% cost savingsImplemented a new inventory management system that reduced stockouts by 2%Managed operations for five contemporary centers (Radiology units)- Kothari Hospital, Sanjiban Hospital, Nehru Memorial Hospital, SVS Marwari hospital,Dreamland Nursing Home.End to end center management of BSR-Kothari Hospital (CT/MRI Department)

• Created reports and presentations. • Maintain MIS. • Met challenging quotas for productivity and accuracy of work • Team participation in presentations • Time management in complaint resolution • Team management. • New Client acquisition • Market research and analysis •Team Motivation and Goal setting • Negotiation, Persuasion and Discussion with the client • Conflict Resolution

Sales and Team Management • Team management. • New Client acquisition • Market research and analysis •Team Motivation and Goal setting • Negotiation, Persuasion and Discussion with the client • Conflict Resolution

• Backlog clearing. • Created reports and presentations. • Maintain MIS. • Met challenging quotas for productivity and accuracy of work • Team participation in presentations • Time management in complaint resolution