Programming for Data sciencePrinciples of Data ScienceMachine LearningData Management SystemsInformation RetrievalBig Data Analytics and Data Visualization

Began my career at IBM (Currently tagged as Kyndryl PVT LTD) as a technical analyst where we had to support and assist clients in providing essential IT Services and ensuring restoration of services in events of an incident.One of the key aspects of this role is to ensure that we meet our SLAs, SLOs and KPIs. Maintaining an uninterrupted flow of information between Incident Managers and the clients by providing all the support that is required until closure of the major/significant incidents. I have also Engaged and arranged technical bridge between clients and support team when required

Handled a team of IT Analysts as an acting technical team lead to ensure eminent customer service is provided. By extending my technical expertise on the subject, I excel at ensuring quality IT service & inculcate the best practices amongst my fellow analysts following the Agile principles at work. Well versed with Management experience and possess excellent leadership skills. Along with People management, ensuring that we meet our SLAs, SLOs and KPIs is one of my prime responsibility as a TL

Began my career at IBM as a technical analyst where we had to support and assist clients in providing essential IT Services and ensuring restoration of services in events of an incident.Providing an elevated support to the clients. Support for the IT services through Incidents and Requests was provided. Worked closely with Major Incident Managers to ensure concerned support teams are engaged and arrange a technical bridge between clients and team when required. Experienced in handling both major and minor incidents to meet agreed Service Level requirements by avoiding breaches.