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Priyanka Gupta Email & Phone Number

Product Support Analyst at Apple
Location: United States, United States, United States 6 work roles 2 schools
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Current company
Apple
Role
Product Support Analyst
Location
United States, United States, United States
Company size
163018 employees

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Priyanka Gupta is listed as Product Support Analyst at Apple, a company with 163018 employees, based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Priyanka Gupta.

Priyanka Gupta previously worked as Student Assistant (Tutor) at The University Of Texas At Arlington and Data Analytics Intern - UTA at City Of Highland Village. Priyanka Gupta holds Master Of Science - Ms, Business Analytics, 3.5 from The University Of Texas At Arlington.

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About Priyanka Gupta

My journey into business analytics has been driven by a passion for using data to create positive change. Currently, I am pursuing a Master of Science in Business Analytics at the University of Texas at Arlington, where I've developed strong skills in SQL, data warehousing, data mining, predictive analytics, and data visualization tools such as Tableau and Power BI.My professional experience includes roles at IBM, Genpact, and Etech Global Services, where I applied my knowledge to real-world problems. At Genpact, I led projects to improve supply chain processes and enhance customer satisfaction through data analysis. At IBM, I developed systems to monitor server health, reducing downtime and improving performance. My work at Etech Global Services involved analyzing customer feedback to identify key areas for improvement.In addition, I work as a Student Assistant at the University of Texas at Arlington, designing personalized study plans for over 50 students in Statistics, Data Mining, and Probability courses. This role has resulted in a 40% improvement in comprehension rates and a 15% increase in exam scores on average. I've also enhanced tutoring effectiveness by aligning objectives with curriculum requirements and analyzing exam and assignment data to identify student difficulties, achieving a 22% improvement in student grades within six months.One of my notable projects was for the City of Highland Village, where I analyzed and visualized employee salary data using Excel. This project improved payroll accuracy by 25% and reduced discrepancies by 40%. I also led a salary benchmarking project using data from five major cities, resulting in 85% of staff receiving competitive market rate compensation after proposing salary adjustments.I am eager to continue exploring the possibilities within the world of data and analytics and would love to connect with you. Feel free to reach out to me at pxg9284@mavs.uta.edu or connect with me on LinkedIn.Skills:- SQL- Data Warehousing- Data Mining- Predictive Analytics- Tableau- Power BI- Agile Methodologies- Leadership- Data Visualization- Statistical Analysis

Current workplace

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Apple
Apple
Product Support Analyst
United States
Website
apple.com
Employees
163018
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6 roles

Priyanka Gupta work experience

A career timeline built from the work history available for this profile.

Product Support Analyst

Apple

United States

Student Assistant (Tutor)

Current
The University Of Texas At Arlington

Arlington, Texas, United States

  • Supported over 50 Bachelor students in mastering complex topics in Statistics, Data Mining, and Math by clarifying doubts and improving their understanding.
  • Actively engaged with students to identify learning gaps, using interactive and personalised approaches to explain challenging concepts, which helped them achieve better grades.
Aug 2023 - Present

Data Analytics Intern - Uta

City Of Highland Village

Texas, United States

  • Analysed and visualised employee salary data for Highland Village using Excel; determined range, median, and mean salaries for each department, enhancing payroll accuracy and reducing discrepancies by 40%.
  • Led a cross-departmental salary benchmarking project using data from 5-6 major cities; proposed salary adjustments, resulting in 85% of staff receiving competitive market rate compensation.
Jan 2024 - May 2024

Operational Analyst

Ibm

Bangalore

  • Enhanced health check accuracy to 95% and reduced backup failures by 40% by implementing automated reporting with Python scripting in a complex backup infrastructure of Oracle, SQL, Windows, and UNIX servers.
  • Conducted 50+ client consultations, leveraging communication and problem-solving skills to deliver tailored solutions, boosting client satisfaction and increased project success rates by 15%.
  • Evaluated critical security alerts and orchestrated recovery operations for over 1,000 Windows servers, collaborating with cross-functional teams to restore infrastructure in under 48 hours, minimising service.
Mar 2019 - Dec 2022

Process Associate

Genpact

Hyderabad, Telangana, India

  • Crafted detailed process maps and flowcharts using Tableau, clarifying complex procedures; achieved a 10% reduction in error rates and improved team comprehension of workflows.
  • Executed comprehensive data analysis with Excel and Python (Pandas, NumPy); uncovered actionable insights that led to a 15% increase in operational efficiency and streamlined processes across different departments.
Aug 2018 - Mar 2019

Business Analyst

Etech Global Services

Gandhinagar, Gujarat, India

  • Cleaned and organised sales data using Excel; generated interactive Tableau visualisations that uncovered insights leading to a 12% revenue growth.
  • Created and deployed Python automation scripts for report generation, slashing report preparation time by 40% and expediting informed decision-making and real-time project modifications.
Aug 2017 - May 2018
Team & coworkers

Colleagues at Apple

Other employees you can reach at apple.com. View company contacts for 163018 employees →

NM Neeraj Madheshiya Neeraj Madheshiya Colleague at AppleAzamgarh, Uttar Pradesh, India, India View → RV Roger Valverde Roger Valverde Colleague at AppleBerkeley, California, United States, United States View → DS Daksh Sharma Daksh Sharma Colleague at AppleNimach, Madhya Pradesh, India, India View → DK Deepak Kashyap Deepak Kashyap Colleague at AppleChandigarh, Chandigarh, India, India View → SK Sandesh Kamble Sandesh Kamble Colleague at ApplePune, Maharashtra, India, India View → BB Bhagaram Bhagaram Bhagaram Bhagaram Colleague at AppleJodhpur, Rajasthan, India, India View → NN Naishadh Nimbark Naishadh Nimbark Colleague at AppleBengaluru, Karnataka, India, India View → GB Guilherme Bicalho Guilherme Bicalho Colleague at AppleVitória, Espírito Santo, Brazil, Brazil View → JJ Jonathan Janke Jonathan Janke Colleague at AppleGreater Barcelona Metropolitan Area, Spain View → JJ Jackie Jones Jr Jackie Jones Jr Colleague at AppleChicago, Illinois, United States, United States View →
2 education records

Priyanka Gupta education

Bachelor Of Engineering (B.E.), Electronics And Communication

Medicaps Institute Of Science And Technology
FAQ

Frequently asked questions about Priyanka Gupta

Quick answers generated from the profile data available on this page.

What company does Priyanka Gupta work for?

Priyanka Gupta works for Apple.

What is Priyanka Gupta's role at Apple?

Priyanka Gupta is listed as Product Support Analyst at Apple.

Where is Priyanka Gupta based?

Priyanka Gupta is based in United States, United States, United States while working with Apple.

What companies has Priyanka Gupta worked for?

Priyanka Gupta has worked for Apple, The University Of Texas At Arlington, City Of Highland Village, Ibm, and Genpact.

Who are Priyanka Gupta's colleagues at Apple?

Priyanka Gupta's colleagues at Apple include Neeraj Madheshiya, Roger Valverde, Daksh Sharma, Deepak Kashyap, and Sandesh Kamble.

How can I contact Priyanka Gupta?

You can use AeroLeads to view verified contact signals for Priyanka Gupta at Apple, including work email, phone, and LinkedIn data when available.

What schools did Priyanka Gupta attend?

Priyanka Gupta holds Master Of Science - Ms, Business Analytics, 3.5 from The University Of Texas At Arlington.

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