 Over 7 years of executive experience in consulting ITSM, catering to both international and domestic clients. Managed end-to-end processes and team operations & conducted validations, interest calculations, and credit analysis, scope definition, methodology transformation (Traditional to scrum) Skills in preparing reports and delivering presentations to clients through various communication channels such as calls, meetings, and Skype sessions. Also managed client interactions through email, calls, and meetings, including facilitating JAD sessions; provided user training for web application modules Keen analyst with excellence in mapping business requirements, designing customized solutions with strong analytical skills and capability to analyze business practices and defining optimal procedures Possess insightful knowledge of business process analysis (As-Is, To-Be) and design; managed application-based process re-engineering, process optimization, cost control & revenue maximization from technical solutions using cutting-edge technologies Imparted support to businesses by implementing technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners Planned, executed & spearheaded projects involving development, administration, resource planning with a flair for adopting modern methodologies in compliance to quality standards Skilled in identifying, conceptualizing and documenting appropriate technical solution approaches for various business scenarios and challenges using Agile & Waterfall Interacting with team members to ensure smooth progress of project work; ensuring adherence to quality norms throughout the implementation process, managing team, help and support team to follow agile.