Priya Raube Email & Phone Number

United States

Mclean, Va, Us

Mclean, Va, Us

Process and Change Management senior associate supporting Commercial Bank Operations:• Develop and refresh all ‘well managed’ process artifacts (documentation subject to audit) including process maps, FMEA, SIPOC, RACI, CTQ and job aids• Facilitate process discovery sessions with Capital Markets and Loan Operations LOBs to uncover process pain points/bottlenecks • Experience facilitating process assessment discussions with senior leadership to obtain buy-in and understand future process requirements• Lead Commercial Operations Robotic Process Automation (RPA) program including conducting RPA candidate assessments to determine business value and facilitate all capital markets and loan operations RPA initiativesLeadership/Junior Process Associate Mentor: • Serve as mentor/coach to associates interested in joining Business Process Management teams across Capital One

Arlington, Virginia, Us

Change Management Consultant:• Coordinate and execute Change Management artifacts using ADKAR methodology to support a large Federal agency financial transformation • Develop training materials to guide agency employees through organizational change initiative • Design targeted communications to advise and lead clients and key stakeholders while championing best practices • Conducted review sessions for change collateral to prepare for delivery to client

Dallas, Texas, Us

Change Management: • Create and execute change management approach for enterprise-wide change initiatives• Independently design and implement project communication plans• Create communication collateral (leadership/enterprise awareness, training, go-live etc.)• Design and implement knowledge and ability plan based on stakeholder roles and responsibilities • Analyze potential barrier points to create resistance management strategy • Design and implement project sustainment plan • Assess change impact by stakeholder group to formulate recommendation for training efforts to leadership • Perform risk assessment based on organizational attributes and change characteristics • Assess primary sponsor and sponsor coalition to determine level of reinforcement necessary to implement change Business Process Analysis: • Design custom enterprise-wide future-state processes to effectively meet the needs of the organization • Create future-state supporting process infographics and detailed visio process documentation• Successfully build relationships with business partners across the enterprise to gain insight on current-state process and pain points• Document business requirements based on discovery sessions • Analyze process gaps, hand-offs and overarching enterprise goals to design and present future-state recommendation to stakeholder group Peer Development: • Serve as Strengths Champion Coach for Business Process and Change Management team by attending Gallup Strengths coaching sessions • Develop strengths based activities to provide individualized coaching to enhance application of team talents• Review and enhance Change Management templates/tools and provide training on recommended use of tools

Vancouver, Bc, Ca

Business Process Design: • Develop and maintain current and future state procedure and process documentation based on best practice standards for Sales Operations and Commissions team• Create process control plans to conduct gap analysis and ensure that necessary controls are put in place to address process gaps and inconsistencies• Conduct monthly and quarterly reviews with Sales Operations, Marketing, Sales and Human Resources departments to ensure best practice documentation maintain relevance and accuracy • Use of DMAIC methodology to create project plans and produce high-quality deliverables Salesforce Administration/Reporting: • Design and maintain Salesforce management reporting and dashboards relating to global, district and sub-district pipeline, opportunities, invoices, orders, accounts, leads and partner contacts to review with senior leadership • Manage lead import process for major global Tier 1 trade shows • Validate weekly SAP and Salesforce integration to ensure data integrity • Maintain Salesforce sales territory database, re-assign leads/accounts/contacts to reflect sales territory changes Employee Development:• Create training materials and deliver monthly Salesforce training presentation to Sales team new hires

Montreal, Quebec, Ca

Consultant/Business Analyst for Advantage360 ERP ProductAdv360 FIN & HRM Delivery Preparedness Methodology Expert • Create delivery artifacts including Business Process Documents containing Process Diagrams• Participate in UAT testing for Advantage360 Financial and Human Resource Management products • Conduct initial implementation data configuration and security role administration tasks Advantage360 Service Delivery Manager (SDM): • Client contact/owner of all issue statuses, service level agreement calculations, issue ETAs and resolution for assigned clients• Responsible for leading weekly status calls with clients and following up with issue owners from technical team Advantage360 RFP/ Sales Lead Experience: • Conduct lead generation using product scope and potential client operating budget analysis• Participate in RFP documentation management meetings to create and edit RFP/RFI content

Montreal, Quebec, Ca

• Reviewed Business Process Documents• Participated in Advantage ERP Boot Camp for training in functional Business Processes and general CGI business knowledge • Developed Presentation skills • Participated in Pentaho Reporting training workshops• Trained new hires on Advantage and Advantage360 ERP system overview