Priyank Patel Email & Phone Number

Mississauga, Ontario, Canada

Toronto, Ontario, Canada

•Successfully managed and trained teams ranging from 50-120 direct reports and performed regular coaching and mentoring for their performance development and compliance with company standards•Enforced all safety protocols and procedures to ensure compliance with OSHA, HACCP and Amazon’s safety standards and created SOP for standard and safe operation of processes for maintaining safe work environment•Led safety investigations in case of safety incidents/near miss to identify root cause by conducting 5WHY analysis and developed corrective actions to target controllable factors to avoid recurrence•Demonstrated excellent organization skills and collaborative approach by Partnering with Maintenance, HR, Safety, Learning, LP and transportation management teams for different operational needs •Monitored department’s metrics throughout the shift and made informed decisions to assure that KPI targets are met; led as quality POC and presented quality WBR reports to senior leadership team for Outbound’s performance across all shifts along with strategic actions to be taken for tackling substandard performance which helped improve quality KPI (DPMO: Defects per Million Opportunities) by 43%•Actively led Continuous improvement projects such as setting up setting up “pick exception school” which focused on LBD (learn by doing) experience on handling different quality defects in items which reduced downstream defect injection by 50%; deployed new pick path based on order frequency of 100k+ SKUs which helped increase productivity from 45 to 65 UPH (44%)•Assumed backup Operations manager role and planned shift for Outbound (Pick, Pack, Sort and Dock) to fulfill S&OP’s planned volume (120k+) by identifying labor need per department and leading team of 4 indirectly reporting Area Managers by providing guidance and leadership in managing their department; modified plan during the shift to accommodate priority orders and achieve highest shift TPH of 44

Ontario, Canada

Greater Toronto Area, Canada

• Carried out work allocation and provided assistance to associates processing customer return orders • Guided associates to process customer return products while inspecting them and classifying them into different categories such as sellable, unsellable, Warehousing, and Liquidation depending on the product’s condition • Led JHSC committee meetings with members from each department for reviewing and making new strategies• Tracked department’s operational metrics and conducted coaching for associates performing at sub-standard expectations. Empowered and developed team to deal with day-to-day operational issues to meet SLAs• Ensured implementation of the company’s policies and safety guidelines throughout all the processes.• Participated in sustainability initiatives such as the substitution of paper cups for coffee with personal reusable mugs, restricted PPE gloves allocation and recycling of used PPE gloves.

Ahmedabad, Gujarat, India

• Planned daily production schedules of kitchen cabinets and updated them based on real-time changes in demand of various module variants and priority of orders; ensures compliance with GMP and TQM• Managed floor space layout and flow of product handling for efficient storage requirements; Maintained set amount of physical and ERP inventory to fulfill secured orders while incorporating supply delays• Assigned work to operators according to the production schedule and delivery date; managed vacation and time off requests; Hired, evaluated, developed, and recognized the exceptional performance of direct reports • Performed huddles with the team at the start of each shift to keep them informed about any new changes/ implementation in policies as well as to motivate the team for achieving KPI goals by setting clear expectations• Liaised between operators and Management to resolve workplace issues and suggested feasible solutions• Dealt with quality-related issues and developed preventive measures to avoid recurrence; performed CI projects