Priyanshi Doshi Email & Phone Number

Toronto, Ontario, Canada

- Managing corporate accounts like Costco, Walmart, Loblaws, Lasik MD, Iris, FYI and others focusing on developing customer relationship. - Troubleshooting and Testing top of the line Ophthalmic devices such as Nidek RS 330 OCT, AFC 330 Fundus camera, Nidek Autorefractor, Non-contact tonometer, RT 6100 COS system to name a few. - Performing Inventory control for service department and Achieving Monthly Service Revenue by obtaining customer approval on service quotation, working closely with engineers to complete the service repairs, and engaging customers to renew/purchase annual service contract.- Making effective changes in annual service contract for customers resulting in 4.7% of increase in service revenue in year 2019/2020. - Working on CRM software like SAP which maintain modules like Sales, Purchasing, Inventory and Service. 1) Regularly monitoring the work order projection to check whether the monthly services tickets are moving smoothly through the pipeline 2) Creating Service tickets, quotation, part orders for customers and lending a loaner equipment to temporary solve customer issue until their equipment is fully functional. 3) Giving a effective direction to admin department on how to manage the inventory back orders, minimum & maximum stock levels and allocate customer part orders efficiently.

Toronto, Canada Area

- Provide communication support to customers and Sales Rep for troubleshooting from handheld to complex computer connected ophthalmic devices (Manufactured from NIDEK, HEIDELBERG, HAAG-STREIT / RELIANCE, REICHERT, HEINE, KEELER amongst many others) and support throughout the repair, including diagnoses of hardware and software related issues- Support service scheduling activities, including service events date management, dispatch technicians, create optimal and efficient routes, create estimated cost on the required repairs(hardware/software included) on SAP business platform - Plan and manage loaner equipment deliveries, coordinate equipment swap, provide capital equipment where required by having it QA and QC'ed, process manufacturer repairs- Open, maintain and push forward work orders for all service events and update as new information is attained- Support continuous improvement activities and make recommendations as required by contributing to exceeding corporate objectives and measures

Gujarat, India

- Regularly visiting Client sites such as hospitals, clinics, and laboratories for Troubleshooting, preventative maintenance and installation of the GE healthcare equipment- Giving presentations on new GE healthcare products, Outlining the new features, and Highlighting the advantages of our products against other equivalent products to Senior Doctors, Nurses and Lab technicians - Checking the CO2 and NO2 levels on each hospital floor, and Reporting quality concerns to the quality assurance department- Ordering and managing repair part of GE healthcare equipment. Also, Maintaining customers service logs and daily records with customers for the proper follow-up

Gujarat, India

- Maintaining the records of the new products- Working on the product history file- Maintaining the relation with the clients and developing new clientele - Documentation of the annual reports

Gujarat, India

- Analyzed and adapted the methods and technologies within various departments of the hospital- Calibration, validation and troubleshooting of the instruments used in the hospital with software and electromechanical aspects- Explored various instruments used in Radiology, Pediatrics, Dialysis, Cath lab, Orthopedics, Pathology, Physiotherapy, OT

Gujarat, India

- Learnt about the principles used in radiation technology and also understood the computational work used for the medical imaging generation - Learnt the principles of slicing techniques

Advanced Post Graduate Diploma, Biomedical/Medical Engineering

Bachelor Of Technology (Btech), Biomedical/Medical Engineering