- Leading the Quality Check team having 15 members ensuring the smooth and timely completion of the task of scrutiny of processed account opening forms for any operational errors leading to quality improvement for Document Verification and Account Opening units.

- Leading the outreach and partnership effort of the firm aimed at banks and Financial Institutions- Zonal Manager, Bihar & Jharkhand under Mission Swavalamban, leading a team of 9 Program Officers in the two states- Developed the Credit Scoring Model for MSME beneficiaries under Mission Swavalamban to quantify their credit – worthiness- Developed the questionnaire for post-setup Monitoring of MSME enterprises created under Mission Swavalamban

- Retail Banking covering Client Onboarding, Acquisition & Retention, Client Relationship Management, Branch Operations, KYC & AML Compliance Management, Fraud Risk Management and Customer Due Diligence covering UHNI, HNI, Affluent, Mass Affluent and NRI customers- Managed a team of 7 - 10 people in each branch, ensuring smooth daily operations of the branch, optimum customer service, timely learning and development intervention as well as moral and skill-based support• Improved the turnaround time on pension loans by 65% (1 day vs 3 days) by streamlining the loan application process in Jamankira branch• Handled the dual responsibility of Service Manager and Deputy Manager (Per) in charge of operations and customer service and personal segment loan appraisals for one year in Jamankira branch due to staffing restrictions in the region• Achieved the highest grade in internal audit exercise (first time in 9 years) in SME branch Sambalpur by ensuring compliance with internal controls and regulations• Recovered INR 1.5 lakhs of NPA rural loans by implementing a door-to-door NPA recovery campaign lasting 15 days during probation• Hands-on experience in IT enabled platforms used for loan appraisal, currency chest reporting and compliance, CTS clearing system and other tasks• Ensured smooth service delivery through liasoning with officials at Regional and Head Office level, other branches in the region and with vendors• Responsible for Operational Risk Management, Internal Control, Record Keeping, & Branch accounting

A Probationary Officer is a Management Trainee in the State Bank of India. A P.O. has to go through a training schedule spanning two years. This schedule is a judicious mix of institutional training and on-the-job training. The P.O. is required to work in different branches and back-office outfits of the bank in this period and he is expected to pick up the various skills required to carry out the business of banking through this exposure. He is also equipped with sound theoretical knowledge of the various facets of banking through institutional training imparted at the in-house training institutes of the bank.