• As-is process analysis and to-be process design• Responsible for requirements gathering, presentations and workshop facilitation using Agile and Waterfall methodologies.• Design conceptual models, and high-level data models for the future state of master data• Requirement elicitation, documentation and analysing complexity, feasibility • Requirements Gathering, Functional Testing, Business Impact, Risk Analysis, Delivery Management, Creating & Updating Project Documents, Business Requirements Document (BRD), Logic Documents, User Manuals, Help Notes and Implementation Plan• Skilled in implementing strategies, aimed at achieving seamless project execution and implementation, smooth project transition and stabilization postproduction. • Mapping elements of proposed design to business requirements defined by the client• Reporting to Business Head about the pipeline projects with specific guidelines. Define and design quality assurance services and execute these in order to provide quality assurance and review of design artefacts produced by other projects• Intermediate player of client and operations to give 100% accuracy in deliverables.• Assigning Projects to the right team in terms of their technical background.• Analysis, design and implementation for Change Requests (CR’s) for new enhancements in the System.• Reviewed performance reports, service improvements, service quality and processes• Outspoken and communicative, in terms of both written and verbal, with team, clients and vendors and excellent team player.• Analysis, design and implementation for Change Requests (CR’s) for new enhancements in the System.• HP ALM and JIRA coordinator and defect handling.• Analyzing and reviewing quarterly performance of the team and forecasting improvements plan for upcoming annual projects and budgeting analysis.

• Preparing technical design specification document for RPA Projects• Driving a “Touchless Automation” for entire client requirements• FTE high cost reduction analysis, feasibiluty Analysis & Complexity Analysis• Preparing Solution Design Document with Technical details of Number of BOT, BOT activities, Number applications involved, Control server back up for loss of connectivity, IIS server, Elastic search, 3rd party tool connectivity, Kibana etc..• Environment: Visual Studio .Net (C#.Net, ASP.Net, WinForms, WCF, JQuery, LINQ, VSS, TFS, XML Web Services, IIS7.0, SOAP, MVC4.0, Agile, SOAP, ADO.Net)• Involved in Deployment and Troubleshooting issues in the application• Implementing SAP GUI scripting with multiple kernels with single BOT and also multiple BOTs• Implementing Multiple BOTs with different profiles under single Load generator• Experience in managing robot's workloads using Queue Management• Experience in using Credential Manager for maintaining, user mapping, securing and retrieving the user credentials.• Developed the project using Agile methodologies and Test Driven Development• Worked on Integrating applications like (Web, Services, Mainframe, MS Office, GUI, Outlook etc.)• Strong Problem-Solving and Analytical Skills• Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and System(s) Testing, including UAT and Bug fixes• Working with programming (including scripting /coding), SQL and relational databases, and application development • Should be able to Prioritise and manage Multiple Portfolios• Basic understanding of Lean Six Sigma process methodologies• As a leader, a manager motivates staff and creates an environment where employees thrive• Splitting modules and assigning it to team members and govern the development phase• Ensure the projects submissions without defects at UAT and Production Environment• Delivering projects on time with zero defects• Handle the process exceptions

• Performed business relationship management by working with key stakeholders to identify processes to be automated and created automation pipelines.• Performed Feasibility Analysis, Complexity Analysis and ROI Analysis and presented summary to the internal customers and key stakeholders and walk them through to-be design of the automated process.• Calculated automation % and FTE benefit. Built effort estimates and initial prioritization• Worked on Assisted and Unassisted Automation processes.• Present Business Cases and Obtain sign offs before beginning Automation.• Central point of communication between the developers and business.• Facilitate work with the Solution Architect and impacted teams to translate requirements into detailed functional designs for development, testing, and implementation• Recorded and communicated defects identified by businesses in UAT.• Ensure requirements are testable, traceable, and have acceptance criteria.• Supported remediation of production defects, as needed.• Responsible for obtaining sign off from the appropriate business process owners prior to deploying the robotic process into production.• Participate in the creation of materials and assist with user orientation and• Track all requests for business application changes and new requests• Managed and tracked Developer and SME resource allocation among multiple geographical units• Elicited user requirements using interviews, document analysis, business process descriptions, use cases and task and workflow analysis.• POC between Client (CHC) and Employer• Developed and maintained Development Schedules and Timelines and communicated the same to Business Units.• Managed and Tracked Processes and Resource Monthly Expenses for Employer• Involved in the development of Business RPA ROI Dashboard for Business Leaders to track investments and returns of ROI.

• Insightful knowledge of business process analysis (As-Is, To-Be) design• Accountable for end-to-end projects from development to delivery in production environment with 100% accuracy and on time delivery• Projects were delivered adhere to the SLA. In addition, showing continuous improvement in business aspects which includes implementing advance Automation technologies with Artificial Intelligence.• • Exhibited, good numbers of FTE savings throughout the year.• Capable of handling critical situation during escalation scenarios with appropriate knowledge