• Spearheading value-led conversations with North American SMB customers, driving adoption and expansion of Adobe's Digital Media solutions. • Building strong, value-based relationships with new and existing customers, ensuring business growth and satisfaction. • Strategically driving up-sell and cross-sell opportunities by identifying high-potential accounts, leveraging insights from customer profiles, and proactively engaging via calls and emails. • Executing and optimizing Marketing Qualified Leads (MQLs) within defined SLAs to maximize revenue opportunities. • Conducting in-depth research into customer contracts, purchase history, and external tools (LinkedIn, ZoomInfo) to uncover account expansion opportunities. • Managing the sales opportunity pipeline with precision, providing accurate weekly updates on progress and forecasts to leadership. • Collaborating with Solution Specialists to expand adoption of Adobe offerings. • Resolving customer issues related to Creative Cloud subscriptions by liaising with cross-functional teams to ensure seamless experiences

Sales Performance: Delivered and exceeded quarterly revenue targets assigned bythe business, showcasing a commitment to achieving and surpassing set goals.Product Focus: Spearheaded efforts to achieve growth in critical products,particularly emphasizing Software Analytical and Advertisement services,contributing to their market presence and success.Revenue Enhancement: Implemented proactive strategies to generate incrementalrevenue from existing customers, demonstrating a keen understanding of customerneeds and upselling opportunities.Pipeline Management: Proficiently managed the sales pipeline, utilizingSalesconnect to work on opportunities and leads. Presented comprehensive weeklyreports to the leadership team, offering insights into ongoing and upcoming salesactivities.Upselling Strategies: Formulated and executed upselling strategies to maximizerevenue from existing clients, consistently meeting and exceeding sales targets.Service Quality: Maintained an exceptional level of service quality, consistentlyachieving high Customer Satisfaction (CSAT) scores, thereby ensuring a positivecustomer experience.Collaboration and Demos: Identified opportunities for collaboration with the techteam for better understanding. Actively participated in setting up and attendingdemos to showcase product capabilities.Technical Proficiency: Demonstrated in-depth knowledge and proficiency withsaas products, leveraging this expertise to effectively position and sell cleintsSoftware Analytical and Advertisement services.

Client Engagement: Established and maintained strong relationships with existing clients,understanding their brand requirements and providing tailored solutions to meet their marketinggoals.Digital Services Upselling: Collaborated with clients to identify opportunities for upselling digitalservices, showcasing the benefits of Digital Marketing, PR, and Online Reputation Management.Ad Space Selling: Developed and executed sales strategies for selling advertising space in both printand digital formats, ensuring optimal visibility for clients within the magazine's readership.Campaign Coordination: Worked closely with clients and internal teams to coordinate effectiveadvertising campaigns, ensuring seamless integration across both print and digital platforms.Revenue Optimization: Proactively identify opportunities to optimize revenue streams throughstrategic packaging of digital services and print advertising space.Market Trends Analysis: Stayed abreast of industry trends, analyzing market demands to offerinnovative solutions to clients and maintain the magazine's competitive edge.Budget Negotiation: Negotiated budgets with clients, ensuring a fair and mutually beneficialagreement for both parties.Cross-functional collaboration: Collaborated with the editorial and design teams to align clientcampaigns with the magazine's editorial themes and visual aesthetics.Performance Metrics Reporting: Regularly reported on key performance metrics, providing insightsinto campaign success and areas for improvement.