Priyesh is an experienced Service Delivery Manager with over 17 years of experience within the financial services industry delivering application maintenance, application development, service transition and continual service improvement for managed service clients. He has strong professional skills in IBM DB2, Fileaid, COBOL, Unix, and Solution Architecture. He also has a deep interest and knowledge of latest tools and technologies and platforms including AWS,Priyesh has a proven ability to manage multiple teams (100+ people) distributed over multiple locations (both on and offshore) across different technology platforms. His excellent stakeholder and supplier management skills combined with his ability to manage stakeholders at all levels ensures that he gets the fair outcome for the business.Priyesh’s colleagues view him as a highly motivated team player who takes the time to lead, coach and inspire junior members of the management and delivery teams to ensure career progression and succession planning.He has successfully grown from the role of being a technical lead, tower lead, incident manager through to a service manager function. Over the time, he has delivered transition of new services, batch recovery management, managing of mission critical major/significant incidents among others using his extensive experience in Service Delivery. His role not only involves deep dive into technical issues but also communicating issues to senior business people and leadership on a day to day basis.