•To strategically manage problem queues by prioritizing issues based on severity and business impact to minimize service disruptions.Assembling the right teams and expertise, ensuring that the resources at their disposal are managed well.•To foster clear collaboration among stakeholders, coordinating efforts with incident and change managers to resolve known errors and prevent future incidents.•To manage the Known Error Database (KEDB) for efficient resolution of recurring issues.•Respond to Advanced issues with Professional and Relationship-focus approach.•Supports special areas-projects upon request from project manager.•Proactively makes recommendations on how to enhance customer satisfaction, and improve operational effectiveness and efficiency.•Provide daily guidance to administrative assistant.•Investigate root causes of individual and departmental performance issues and work with team members to agree upon corrective action (e.g. training, etc.).•Serve as liaison between certain departments to implement new improvement plans and changes.•Completing of various reports and analyzing it ,to decide if improvements can be made.•Identifying operations and performance issues and working with managers to resolve the concern.

•Handle banking operations related to determining financial objectives, preparing & implementing systems, policies & procedures for streamlining the banking operations•Manage the overall functioning of process, identify improvement areas and implement adequate measures to maximize customer satisfaction level•Handle current account deposits, savings account deposits, cash, & administrative departments•Follow the process / procedure of the bank & ensuring compliance to rules and regulations of the bank including latest circulars & notifications.•Conceptualize and implement competent strategies with a view to penetrate new accounts and expand existing ones for a wide range of banking products / services•Implement competent strategies for boosting business with a view to penetrate new accounts and expand existing ones for meeting pre-determined business objectives and targets•Manage customer centric banking operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms•Build and maintain healthy business relations with clients, ensure high customer satisfaction matrices by achieving delivery & service quality norms•Lead, manage & monitor the performance of team members to ensure efficiency in banking operations and meeting of individual & group targets

•Ensured the highest standards of Know-Your-Customer (KYC) requirements by administering the file flow from login to disbursements like preliminary check for documents such as KYC, APS entry and verification of documents like income papers, bank statements, etc.•Directed all operational aspects including distribution operations, customer service, human resources, administration and sales.•Handle current account deposits, savings account deposits, cash, & administrative departments•Follow the process / procedure of the bank & ensuring compliance to rules and regulations of the bank including latest circulars & notifications

Market Study ,Market Analysis.

Worked as a management trainee in BLUESTAR INDIA KOLKATA in the COLD chain equipment department for KOLKATA area.