Senior Project Manager
Current•To strategically manage problem queues by prioritizing issues based on severity and business impact to minimize service disruptions.Assembling the right teams and expertise, ensuring that the resources at their disposal are managed well.•To foster clear collaboration among stakeholders, coordinating efforts with incident and change managers to resolve known errors and prevent future incidents.•To manage the Known Error Database (KEDB) for efficient resolution of recurring issues.•Respond to Advanced issues with Professional and Relationship-focus approach.•Supports special areas-projects upon request from project manager.•Proactively makes recommendations on how to enhance customer satisfaction, and improve operational effectiveness and efficiency.•Provide daily guidance to administrative assistant.•Investigate root causes of individual and departmental performance issues and work with team members to agree upon corrective action (e.g. training, etc.).•Serve as liaison between certain departments to implement new improvement plans and changes.•Completing of various reports and analyzing it ,to decide if improvements can be made.•Identifying operations and performance issues and working with managers to resolve the concern.
