Assistant Vice President
CurrentExpert in designing and developing data visualizations for dashboards and reports using Tableau.Certified Power-User in RPA Automation Anywhere, specializing in building bots in A360 according to industry standards.Proficient in analyzing usage metrics through Machine Learning and NLP on the Kore.ai platform.Experienced in developing bots and conducting batch tests on the Kore.ai platform.Strong expertise in data mining, trend analysis, and Natural Language Processing (NLP) analytics.Responsible for the technical design, construction, and deployment of comprehensive automation solutions for business processes.Actively involved in User Acceptance Testing (UAT) and providing detailed feedback on identified issues.Ensuring completion of requirements and user testing cycles, documenting deviations and action plans, and securing agreement from all stakeholders.Assisting with implementation and post-implementation activities to ensure smooth transitions.Focused on automating repetitive manual processes and optimizing resource utilization.Compiling user metrics and analyzing data trends for presentation to project teams.