João Freitas Email & Phone Number

Angola

• Oversee Angola Operations Team to meet established goals.• Track budgets, sales and other financial information to assess fiscal status of organization.• Conduct research to discover new opportunities, market trends and specific needs to craft solutions aligned with projected objectives.• Collaborated with Operations and Commercial Manager to develop goals accordingly to business plan.• Presented reports and information, offered analysis and discussed strategy when meeting… Show more • Oversee Angola Operations Team to meet established goals.• Track budgets, sales and other financial information to assess fiscal status of organization.• Conduct research to discover new opportunities, market trends and specific needs to craft solutions aligned with projected objectives.• Collaborated with Operations and Commercial Manager to develop goals accordingly to business plan.• Presented reports and information, offered analysis and discussed strategy when meeting with CEO.• Monitored supplier operations to verify quality, delivery schedule.• Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.• Assisted negotiation with vendors and suppliers to reduce costs• Liaised with clients to build relationships, determine goals and gather feedback. • Vessel Coordination.• Delivered insights for customers and markets and determined whether existing products met needs.• Aligned commercial activities with strategic company goals by optimizing sales opportunities.• Supported local sales teams with customer meetings and account plans based on strategies.• Developed regional category plans for merchandising, marketing and brand initiatives.• Supported all sales team members to drive growth and development. Show less

Angola

Luanda

• Liaised with clients to build relationships, determine goals and gather feedback.• Oversaw Angola teams of Operations to meet established goals.• Tracked budgets, sales and other financial information to assess fiscal status of organization.• Conducted research to discover new opportunities, market trends and specific needs to craft solutions aligned with projected objectives.• Observed progress toward goals by reviewing deadlines and milestones to adjust priorities and remain… Show more • Liaised with clients to build relationships, determine goals and gather feedback.• Oversaw Angola teams of Operations to meet established goals.• Tracked budgets, sales and other financial information to assess fiscal status of organization.• Conducted research to discover new opportunities, market trends and specific needs to craft solutions aligned with projected objectives.• Observed progress toward goals by reviewing deadlines and milestones to adjust priorities and remain on track.• Collaborated with Operations manager and Commercial Manager to develop goals and orchestrate business planning.• Presented reports and information, offered analysis and discussed strategy when meeting with CEO.• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.• Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.• Assisted negotiation with vendors and suppliers to reduce cost by 20% Show less

Luanda, Angola

• Partnered with sales and marketing teams to develop programming related to company initiatives.• Delivered insights for customers and markets and determined whether existing products met needs.• Aligned commercial activities with strategic company goals by optimizing sales opportunities.• Supported local sales teams with customer meetings and account plans based on strategies.• Developed regional category plans for merchandising, marketing and brand initiatives.• Secured… Show more • Partnered with sales and marketing teams to develop programming related to company initiatives.• Delivered insights for customers and markets and determined whether existing products met needs.• Aligned commercial activities with strategic company goals by optimizing sales opportunities.• Supported local sales teams with customer meetings and account plans based on strategies.• Developed regional category plans for merchandising, marketing and brand initiatives.• Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.• Supported all sales team members to drive growth and development.• Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.• Projected more than $400k in sales during 1 year and achieved 97% of target.• Supervised and trained over 70 employees on successful selling techniques.• Hired and motivated over 70 members sales team achieving over $400K in new sales per year.• Implemented creative sales and marketing strategies to assist sales team with reaching targets. Show less

Angola - Lobito

ChanTiff, Lda is classified one of the most prestigious IT and shared services company for this region. • Elaboration and control of business plan.• Strategic plan definition and implementation, as well as internal rules and procedures.• Team management and motivation.• Staff ongoing training on work best practices.• Negotiation and contract management with big size companies.• Facilitated monthly workshops to share best practices to optimize… Show more ChanTiff, Lda is classified one of the most prestigious IT and shared services company for this region. • Elaboration and control of business plan.• Strategic plan definition and implementation, as well as internal rules and procedures.• Team management and motivation.• Staff ongoing training on work best practices.• Negotiation and contract management with big size companies.• Facilitated monthly workshops to share best practices to optimize productivity.• Maximized time and manpower by consolidating data, payroll and accounting programs.• Participated in organizational transformation and implementation activities to monitor corporate restructures.• Directed 4 managers and 2 associates to generate over $500k in revenue.• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.• Trained over 50 employees on business principles, best practices, protocol and system usage.• Trained, managed and motivated employees to promote professional skill development.• Implemented effective customer service surveys to encourage feedback.• Enhanced operational performance by developing effective business strategies, systems and procedures.• Hired, coached and mentored team of 20 sales representatives. Show less

Angola - Lobito

• Creation and management of ChanTiff website: www.chantiff.com• Established work priorities to meet contractual obligations for schedule and installations.• Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.• Oversaw engineering team of 45 members focused on continuous improvement processes.• Managed daily operations, including supervising multiple team members… Show more • Creation and management of ChanTiff website: www.chantiff.com• Established work priorities to meet contractual obligations for schedule and installations.• Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.• Oversaw engineering team of 45 members focused on continuous improvement processes.• Managed daily operations, including supervising multiple team members across 4 locations.• Managed P&L by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.• Implemented policies and standard operating procedures and managed quality, customer service and logistics.• Limited inventory discrepancies by creating online inventory system using PHC.• Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.• Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.• Increased productivity by 30% while simultaneously reducing head count by 15%. Show less

United Kingdom & Angola

• End-users support, in London.• New offices implementation, around Europe and Africa.• IT methods and processes translation English – Portuguese - English.• IT training to new end-users “Induction” In 2009, got transferred to Angola to implement and manage all DT Group (Trafigura) IT network in Africa, more precisely Angola, Congo, Zambia, South Africa, Namibia.• Creation and implementation of Pumangol service stations, with success.• Responded to assistance requests from… Show more • End-users support, in London.• New offices implementation, around Europe and Africa.• IT methods and processes translation English – Portuguese - English.• IT training to new end-users “Induction” In 2009, got transferred to Angola to implement and manage all DT Group (Trafigura) IT network in Africa, more precisely Angola, Congo, Zambia, South Africa, Namibia.• Creation and implementation of Pumangol service stations, with success.• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.• Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.• Updated software versions with patches and new installations to close security loopholes and protect users.• Completed root cause analysis on routine and complex problems.• Documented repair processes and helped streamline procedures for future technical support actions.• Configured new employee work stations, including all hardware, software and peripheral devices.• Performed Helpdesk and Network support functions for 2000 users across the World. Show less

London, United Kingdom

• Supervised a team of 12 employees.• Weighed parcels, calculating costs based on type, total weight, and final destination.• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.• Provided excellent service and attention to customers when face-to-face or through phone conversations.• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.• Trained staff on material handling… Show more • Supervised a team of 12 employees.• Weighed parcels, calculating costs based on type, total weight, and final destination.• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.• Provided excellent service and attention to customers when face-to-face or through phone conversations.• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.• Trained staff on material handling processes to reduce shipping times.• Managed day-to-day shipping and receiving, typically overseeing more than 2M packages in 24-hour period.• Improved operations by working with team members and customers to find workable solutions.• Demonstrated leadership by making improvements to work processes and helping to train others. Show less

Ncfe Level 2, Information Technology

Bachelor'S Degree, Management Information Systems, General

11Th Grade Mechanics Technological Course, Mechanical Drafting And Mechanical Drafting Cad/Cadd

Mechanics Course, Mechanical Engineering Related Technologies/Technicians

Angola - Sumbe

Master Of Business Administration - Mba, Business Administration And Management, General

Master Of Business Administration - Mba, Business Administration And Management, General