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Jana Procházková is listed as Head of Service Delivery Management at NAKIT - National Agency for Communication and Information Technologies, a with 199 employees, based in Prague, Czechia, Czech Republic. AeroLeads shows a matched LinkedIn profile for Jana Procházková.
Jana Procházková previously worked as Head Of Professional Services at Canon Cz / Sk and Director of Operations at Seznam.Cz. Jana Procházková holds Engineer'S Degree, Electrical, Electronics And Communications Engineering, Ing. from Czech Technical University In Prague.
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A business driven, results and customer orientated experienced professional with high integrity and self-motivation. 15+ years in management and development of customer care, professional services, data management, delivery, technology and software systems. Strong communicator and inspirational leader with multinational experience.
Listed skills include Business Strategy, Management, Change Management, Management Consulting, and 13 others.
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A career timeline built from the work history available for this profile.
Prague, The Capital, Czech Republic
Leading a team of SLM managers, process specialists and ITSM managersIT project management and service deliveryBuilding and automating service reportingPreparation of documents for SLA reporting, crediting and invoicingCreation and updating of documentation base of company management documents
Prague, The Capital, Czech Republic
Managing, leading, guiding and coaching the day to day Professional Service activities and DeliveryDevelopment of Professional Services organizationManagement of Digital Transformation and GDPR projectsKey responsibilities• Set targets for Professional Services, based upon the overall business targets • Ensure optimal and cost effective use of PS resources and SLA deliery• Recruits, develop and retain the right people• Identify new opportunities promoting Professional Services development
Prague, The Capital, Czech Republic
Re-engineering of existing operating processes Call Centre and Back Office managementPromote and implement new business strategies Increase sales efficiencyTransformation of online business and marketing practices
Prague, The Capital, Czech Republic
Hiring, training, coaching, and leading call center representativesAssisting other management team members in identifying trends and establishing call center goalsPreparing reports and analyzing call center data to improve processesEnsure resources are properly allocated, and maximize efficiency and customer satisfaction
Prague, The Capital, Czech Republic
Develop and implemented complex CRM system for customer care and field operationEstablish policies and procedures to effectively support business needsImplement new sales channels (sales to care)
Prague, The Capital, Czech Republic
Establish a new Business Consulting Dept. Develop solutions for complex client situations to ensure meeting of goals and objectivesProvide consulting services to top market players (TO2, E.ON, RWE, Essox, UniCredit Bank)
Built from scratch, managed and developed excellent call center and customer service operation using the latest technologies. Implemented new complex CRM system. Set up resources and structure to deliver superior level of service to customers.
Strongly supported sales via professional product trainings and arranging high level events for key business partners. Multicultural environment.
Other employees you can reach at nakit.cz. View company contacts for 199 employees →
Libor Janeček
Colleague at Nakit - National Agency For Communication And Information TechnologiesPrague, Czechia, Czech Republic
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OB
Ondřej Buček
Colleague at Nakit - National Agency For Communication And Information TechnologiesPrague, Czechia, Czech Republic
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JS
Jan Souček
Colleague at Nakit - National Agency For Communication And Information TechnologiesCentral Bohemia, Czechia, Czech Republic
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AF
Adam Friedl
Colleague at Nakit - National Agency For Communication And Information TechnologiesPrague, Czechia, Czech Republic
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MP
Marek Pur
Colleague at Nakit - National Agency For Communication And Information TechnologiesLiberec, Czechia, Czech Republic
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VT
Václav Trejdl
Colleague at Nakit - National Agency For Communication And Information TechnologiesPilsen, Plzeň, Czechia, Czech Republic
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CB
Ctibor Bilek
Colleague at Nakit - National Agency For Communication And Information TechnologiesCzechia, Czech Republic
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RS
Radek Studený
Colleague at Nakit - National Agency For Communication And Information TechnologiesPrague, Czechia, Czech Republic
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DB
David Bayer
Colleague at Nakit - National Agency For Communication And Information TechnologiesCentral Bohemia, Czechia, Czech Republic
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PB
Patrik Bartoš
Colleague at Nakit - National Agency For Communication And Information TechnologiesPrague, Czechia, Czech Republic
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Quick answers generated from the profile data available on this page.
Jana Procházková works for NAKIT - National Agency for Communication and Information Technologies.
Jana Procházková is listed as Head of Service Delivery Management at NAKIT - National Agency for Communication and Information Technologies.
Jana Procházková is based in Prague, Czechia, Czech Republic while working with NAKIT - National Agency for Communication and Information Technologies.
Jana Procházková has worked for Nakit - National Agency For Communication And Information Technologies, Canon Cz / Sk, Seznam.Cz, Aaa Auto, and Rio Media A.S..
Jana Procházková's colleagues at NAKIT - National Agency for Communication and Information Technologies include Libor Janeček, Ondřej Buček, Jan Souček, Adam Friedl, and Marek Pur.
You can use AeroLeads to view verified contact signals for Jana Procházková at NAKIT - National Agency for Communication and Information Technologies, including work email, phone, and LinkedIn data when available.
Jana Procházková holds Engineer'S Degree, Electrical, Electronics And Communications Engineering, Ing. from Czech Technical University In Prague.
Jana Procházková is listed with skills including Business Strategy, Management, Change Management, Management Consulting, Project Management, Team Leadership, Strategic Planning, and Coaching.
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