Accomplishments Include:◆ Directed the team’s feature roadmap and development plan by orchestrating Scaled Agile PI Planning sessions; boosted scope confidence from 72.8% to 93.5%◆ Created new procedures implemented throughout the product team focused on business error reporting, increasing straight through processing rate for an API which automated operation decisions by 22.9%◆ Championed a strong partnership with technical partners and became an ambassador for relationships… Show more Accomplishments Include:◆ Directed the team’s feature roadmap and development plan by orchestrating Scaled Agile PI Planning sessions; boosted scope confidence from 72.8% to 93.5%◆ Created new procedures implemented throughout the product team focused on business error reporting, increasing straight through processing rate for an API which automated operation decisions by 22.9%◆ Championed a strong partnership with technical partners and became an ambassador for relationships between product and technology Show less

Accomplishments Include:◆ Cocreated and implemented a new client advisory division at Schwab, enhancing first-contact financial guidance; lofted lead conversion rate to 88%◆ Influenced training both directly and via the creation of training tools which empowered new financial advisors with standard operating procedures and best practices◆ Led the company in generating opportunities to grow the business, creating 7 times more leads than the average representative

◆ Submitted corrections and actively assisted in the improvement of GSX knowledge base and ATLAS training documents.◆ Resolved customer's software and hardware issues for Apple's entire product base.◆ Spearheaded a movement within the store which focused on exposure to the store's business team, seeing results triple within the first three weeks.◆ Led the growth of the business team at Apple retail by being one of the first five people to go through an internal training called… Show more ◆ Submitted corrections and actively assisted in the improvement of GSX knowledge base and ATLAS training documents.◆ Resolved customer's software and hardware issues for Apple's entire product base.◆ Spearheaded a movement within the store which focused on exposure to the store's business team, seeing results triple within the first three weeks.◆ Led the growth of the business team at Apple retail by being one of the first five people to go through an internal training called Business University in the state of Colorado.◆ Delivered clear and concise technical assistance within a reservation based system, all while maintaining a commitment to excellent customer service.◆ Inspired peers by leading morning meetings.◆ Drove results by soliciting feedback to both peers and managers.◆ Maintained an open and honest dialogue with management to improve all aspects of the store. Show less

◆ As QASA lead, the cleanliness and quality assurance leader, rose our internal audits from 70% to 94.3% in the span of four months.◆ Thrived in a fast paced environment with high demand.◆ Trained all incoming new Baristas as the store's Barista Trainer.