Gordon Macmillan Email and Phone Number
london, greater london, united kingdom
Gordon Macmillan's Location
Greater Edinburgh Area, United Kingdom
Gordon Macmillan's Contact Details
Gordon Macmillan work email
- Valid
- Valid
- Valid
Gordon Macmillan personal email
n/a
Gordon Macmillan phone numbers
About Gordon Macmillan
A consultant with excellent analytical and communication skills. Gordon enjoys interacting in a team setting and bringing out the best in others. He is motivated by relationship building and is extremely adaptable, having an underlying preference for change. Able to think on his feet, Gordon also enjoys a good puzzle, creatively and collaboratively describing effective solutions to business problems.
Gordon Macmillan Work Experience Details
-
Senior Business Process ConsultantUp3 Jan 2023 - PresentEdinburgh, Scotland, United KingdomEngaging customers to refine requirements and champion effective process design /OOB working. Becoming an expert on a client's internal processes for ITSM and managing the ‘Strategic Road Network’. Using visual diagrams and process flows to agree problem statements and solutions.• Leading the requirements definition and delivering of ‘Back to OOB Change’• Challenging assumptions/immature process design with the ‘bigger picture’• Shaping the implement of Event Management requirements for Smart Motorway monitoring -
Servicenow Business Analyst (Manager)Kpmg Uk Dec 2021 - Jan 2023United KingdomDelivering impact by leading the business analysis workstreams, ensuring all activities are resourced and owning the requirements discussion. Seeking growth by developing others and building collaborative relationships. Inspiring trust through responsive and consistent behaviour that encourages open communication. - Lead the business analysis workstream for a large internal ESM/GBS project- Created collateral to discuss requirements and influenced the language in use- Pushed back on inappropriate business demand -
Senior Business AnalystEngage Esm Mar 2020 - Nov 2021Edinburgh, Scotland, United Kingdom -
Business AnalystRbs Jan 2019 - Feb 2020Edinburgh, United KingdomCreating a list of services within the CMDB, using the ServiceNow 'Self Service Portal' to display service status and provide real-time notifications to service consumers. Communicating strategy for Service Management using 'single pictures' and videos. Leading Availability Management process change through workshops and agile development. Defining the migration of knowledge onto ServiceNow and assuring stakeholders. Creatively contributing to a top performing team. -
Business Analyst - ServicenowRbs Apr 2018 - Dec 2018Edinburgh, United KingdomImplementing SMS and Text to Speech capability in ServiceNow, on a global basis. Activating On-Call Scheduling with Rotas and integrating with the incident process to provide automated callout. Replacing a third party business continuity tool with ServiceNow Notify across the entire business. Taking an agile approach and delivering significant business value, in the shortest possible time. Cost avoidance to client of >£500K p.a. ongoing.
-
It Security AnalystTesco Bank Sep 2017 - Mar 2018Edinburgh, United KingdomPrimary business analyst supporting CyberArk rollout to key financial systems. Conducting discovery work and coordinating activity to support staff on boarding, including the complex internal RBAC arrangements. Supporting process improvement and automation of daily tasks, with a focus on security priorities. The role requires a great deal of persistence and tenacity to deliver value and positively deal with challenges from key stakeholders. -
Infrastructure Coordinator / Devops Service ManagerWood Mackenzie Sep 2015 - Sep 2017Edinburgh, United KingdomDeputy Service Manager for internal DevOps team. Managing many of the development activities and project transition to live. First point of contact for internal teams, leading incident activities and coordinating third party infrastructure and data centre suppliers. I had the privilege of supporting the team through a data centre migration, the in-sourcing of infrastructure support for the main website and the standing up of an internal testing capacity - to provide test environments 'on demand' in days, not months. The team used Git, BitBucket, Jira, TeamCity, ServiceNow and AWS/Cloud Formation/Ansible on a largely Linux estate. I also had the opportunity to 'bridge the gap' between Agile development teams and a traditional change management process, ensuring smooth progress for urgent product releases. • Supporting team DevOps, Agile and transition activities through major programme of change• Managing third party infrastructure & data centre suppliers• Leading incident, change and problem work -
Major Incident Manager (Shift)Royal Bank Of Scotland Jan 2014 - Aug 2015Edinburgh, United KingdomA permanent role within the Major Incident Management team, performing effective triage, mobilising technology teams to respond to service impacting events and ensuring that service is restored in line with good governance. Stakeholder communication is an essential activity, along with demonstrating process compliance to auditors. The aim is to restore normal service operations as quickly as possible whilst managing risk and ‘getting the best’ from internal teams, offshore/outsourced resources and their suppliers.• Ability to handle complex criticality 1 incidents involving multiple platforms and business impacts.• Acting as a single source of communication for business stakeholders and senior technology staff• Driving the active recovery call to achieve results according to the business/payment timetable• Continuously reviewing incidents under management to identify improvements and tackle challenges• Communicate effectively with colleagues from a wide variety of cultural and linguistic backgrounds
-
Project Co-OrdinatorBt Global Services May 2013 - Nov 2013Edinburgh, United KingdomA contract role, facilitating the deployment of Windows 7 PCs for learning and teaching establishments with the City of Edinburgh Council.Managing the processes required to capture requirements, co-ordinate deployment and resolve any issues that might impact on a successful delivery. This role required commercial awareness and a high-level of stakeholder management at all times. -
Business Integration Co-OrdinatorBt Global Services Dec 2012 - Apr 2013Edinburgh, United KingdomCo-ordinating the deployment of Windows 7 PCs for a number of corporate departments within the City of Edinburgh Council.Managing the resolution of any issues that might impact on a successful delivery. Providing Incident Management support for post roll-out issues. This role required commercial awareness and a high-level of stakeholder management at all times.
-
Sales ManagerSems Print Solutions May 2012 - Nov 2012Prestonpans, East LothianWorking with Sign makers and printers across central Scotland; supplying servicing and technical support for large format printers and PCs; selling parts & consumables.
-
Operations AnalystStandard Life, Edinburgh Oct 2008 - May 2012Edinburgh, United KingdomWorking within the IS division of a large financial services company, sitting between the IS organisation and the business. Role is wide ranging and involves all activities related to the provision of IS services. Initiates customer engagements and communication, learns the key processes and understands business frustrations. A large part of the role is reflecting business priorities on to IT processes and escalating appropriately. Governance is provided over all touch points between IT and the business, ensuring that testing, projects and infrastructure changes are implemented as seamlessly as possible. Builds trust with business and IT colleagues by ‘doing the right thing’.• Engages with business stakeholders on all aspects of IT service• Service interruption actively managed through to root cause elimination• Governance of incident, problem and change management activities • Co-ordination of all activities to stabilise and enhance IS services • Management information produced to report on the service provided • Relationship management of third party service providers -
Service Technician (Business Facing)Standard Life, Edinburgh Jan 2007 - Oct 2008Edinburgh, United Kingdom• Dedicated support role focused on service to the business areas• Third line, end to end support of multiple, third-party software solutions• Process improvement through creative problem solving and business engagement• Proactive focus on dealing with ‘trouble spots’ and driving through changes• Acted as an advocate for business priorities within IS
-
Infrastructure Technician (Business Facing)Standard Life, Edinburgh Nov 2001 - Dec 2006Edinburgh, United Kingdom• Installation and support of third-party software solutions• Incident, problem and change management within an ITIL-based framework• Managed priorities between support and project work• Performed telephony scripting changes for business customers• Technical consultancy on all aspects of services provided to business customers
-
Is Technical ConsultantPrudential Assurance Jun 1998 - Nov 2001Stirling, Uk• Delivered infrastructure projects• 3rd level support for desktop, server and MS Exchange Email infrastructure• Management and use of Novell software distribution tools• Provided training and advice to colleagues• On call rota for ‘out of hours’ support -
Graduate Technical DeveloperRsa Jan 1996 - Jun 1998Hosham, West SussexLearnt the ropes in a technology based graduate entry scheme.
Gordon Macmillan Skills
Incident Management
It Service Management
Service Delivery
Itil
Change Management
Stakeholder Management
Process Improvement
Business Analysis
Project Delivery
Infrastructure
Client Relationship Building
Collaborative Problem Solving
Public Sector
Business Engagement
Skilled Communicator
Strategic Thinking
Team Motivator
Business Process Improvement
Devops
Governance
Third Parties
Values
Proactivity
Enthusiasm
Gordon Macmillan Education Details
-
Ordinary Degree
Frequently Asked Questions about Gordon Macmillan
What company does Gordon Macmillan work for?
Gordon Macmillan works for Up3
What is Gordon Macmillan's role at the current company?
Gordon Macmillan's current role is Business Process Consultant at UP3.
What is Gordon Macmillan's email address?
Gordon Macmillan's email address is go****@****mac.com
What is Gordon Macmillan's direct phone number?
Gordon Macmillan's direct phone number is +4413124*****
What schools did Gordon Macmillan attend?
Gordon Macmillan attended Napier University.
What are some of Gordon Macmillan's interests?
Gordon Macmillan has interest in My Personal Interests Include Reading, Spend My Spare Time With My Family, Cycling.
What skills is Gordon Macmillan known for?
Gordon Macmillan has skills like Incident Management, It Service Management, Service Delivery, Itil, Change Management, Stakeholder Management, Process Improvement, Business Analysis, Project Delivery, Infrastructure, Client Relationship Building, Collaborative Problem Solving.
Who are Gordon Macmillan's colleagues?
Gordon Macmillan's colleagues are Alexander Page, Idenas Radzevicius, Sidra Ansari, Laporan Totikum, Sara Alade, Georg Holzer, Gemma W..
Not the Gordon Macmillan you were looking for?
-
3gcpltd.eu, resilienceadvisors.eu, me.com -
Gordon MacMillan
United Kingdom -
1talktalk.net -
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial