Jim Smith Email & Phone Number

London, England, Gb

London Area, United Kingdom

Leading Engagement Management team at UP3

London, England, United Kingdom

Implementing software solutions built on the Salesforce platform to UK public sector clients with remote matrix teams.

Leatherhead, England, United Kingdom

Project managed a wide variety of internal IT projects, collaborating with internal resources and 3rd party suppliers, and supporting the integration of acquired businesses.Managed CRM migration from Microsoft 2011 to Dynamics 365, including data migration, finance system integration, business process mapping, end user training programme, and go live issue management.Owned project to develop and implement a bespoke smart phone telematics app and back-office dashboard by business-critical deadline, including requirements capture and specification, sprint planning, management of 3rd party developers, and software roll out across user community.

London, United Kingdom

Responsible for the operational and strategic management of UK Public Sector Project Management team, line managing 15 project managers spread throughout the UK delivering £20m revenue annually. The team delivers application, bespoke and SaaS solutions to public sector customers using Prince2, Agile and bespoke project methodologies.- Innovated new project sign-off process in line with industry best practice, improving customer satisfaction and reducing project durations by 15%- Devised a dashboard of commercially focused KPIs, providing focus and motivation to my team, and which is reported to senior management to inform corporate level strategic decision making- Fostered a strong sense of team spirit and identity within a geographically disparate team of project managers, sustaining a culture of collaboration and learning, and generating healthy competition between peersKey responsibilitiesInspire project managers at all stages of their careers to deliver customer satisfaction, complete projects quickly and efficiently, and develop as individualsMaintain and maximise an accurate rolling 12 month forecast for invoices and revenue relating to customer project delivery, reported monthly to the board of directorsCarry out all line management activities, including appraisals, individual objective setting, personal development planning, coaching, recruitment and performance managementMaintain and constantly improve delivery methodology in line with industry best practiceFulfil senior supplier role on key projects, attending client board meetings and dealing with escalationsWork closely with developers, engineers and managers to adapt and improve processSupport sales presentations and bid preparation, and input expert content to solution proposals

London, United Kingdom

Providing direction and leadership for a cross-functional team of 14 delivery staff, including project managers, technical consultants, business process consultants and trainers- Reduced development cycle from 12 to 4 annual releases, improving build quality and aligning product releases with quarterly sales campaigns- Introduced an Agile approach for the development and implementation of Revenues and Benefits workflow software to improve quality and reduce costs- Managed a national programme of 150 Planning website upgrades over a period of 18 months, including release management and reporting to board of directorsKey ResponsibilitiesImproved quality and profitability of the Electronic Document Management product set, by re-prioritising development items and defining new servicesAllocate work and plan resources to deliver customer outcomes while also developing staffAct as escalation point for customers and colleagues, resolving critical situations and mediating between conflicting priorities

London, United Kingdom

Responsible for multiple concurrent complex enterprise IT projects up to £1mTrack record of delivering projects on time, under budget and to a very high level of qualityEnd to end project ownership, from pre-sales and scoping, through delivery and go live, to benefits realisation and business as usual sign off Work with stakeholders to develop detailed project plans managed along a critical pathCreate bespoke solution designs, data transfer mechanisms, acceptance tests plans and user training programmesConstantly employ first rate communication, risk and issue management, stakeholder and supplier management, and negotiation skills to deliver customer and commercial objectivesAchievements• Successfully delivered time-critical project to merge South and Mid Bedfordshire Councils’ business systems supporting the creation of the new Central Bedfordshire Council• Implemented a new business system for Manchester City Council’s Building Control department• Consistently trusted to manage the first customer implementation of key new products, defining delivery models for adoption across the business• Regularly parachuted in to turn round failing projects and rebuild customer relationships

London, United Kingdom

Responsible for the design, launch and delivery of the Acolaid Enterprise product, still the market leading performance management tool in the Local Government Planning and Building Control domains. Plantech was acquired by Idox in February 2008.Activities and achievements• Matrix managing developers building and integrating multiple application components• Producing functional and technical specifications for solution architecture and UX design• Devising marketing strategy and writing online content including case studies• Hosting sales events, demonstrating software capability and fielding questions

London, United Kingdom

Supporting the delivery of projects and services to local government customers, including carrying out software upgrades, resolving support calls, and configuring systems in preparation for live useActivities and achievements• Co-ordinated induction programme for 2005 graduate intake of 6 new members of staff

English Literature, English Language And Literature/Letters, 2:1 Ba Hons

Education record