Heather Day Email & Phone Number

United States

• Verify business account details by documenting adherence to federal, state, and bank regulations.
• Continuously identify ongoing cost-saving opportunities in the business banking department, resulting in an ongoing 10% reduction in operational expenses without compromising service quality.
• Train new business bankers and processors on account opening procedures, enhancing team capabilities in the region.

Palmyra, Missouri, United States

• Analyzed church budget and assessed needs enabling a yearly expense reduction of approximately 8-12% on recurring operational costs.
• Resolved operational issues, contributing to smooth day-to-day operations and minimizing escalations.

Burbank, California, United States

• Collaborated with department heads and subject matter experts to document and streamline core business processes, creating comprehensive standard operating procedures (SOPs). This initiative enhanced operational.
• Orchestrated complex domestic and international travel arrangements, including obtaining proper visas and permits.
• Compiled schedules for… Show more
• Compiled schedules for up to 20 interns, directors, and managers, reducing scheduling conflicts, and ensuring optimal use of time.
• Maintained calendar for multiple executives in multiple timezones.
• Cultivated strong relationships with colleagues at all levels, enhancing collaboration on meetings and executive's needs. Show less

Burbank, California, United States

• Ensured alignment of all communication materials with the organization's brand guidelines, maintaining a cohesive and professional image.
• Demonstrated advanced proficiency in office productivity tools, including Microsoft Office Suite and project management software, improving workflow efficiency by 15%.
• Screened over 100 daily incoming calls for executives using discretion and urgency assessment skills to improve productivity by 19%.

Bachelor Of Science - Bs, Business Management

General Studies