Raul Bermudez

Raul Bermudez Email and Phone Number

Avp / Dir. of Ops / Ops Mngr / Coll Mngr / Cust Service / Call Center Mngmnt / Loss Mit - Collections in card, Student loan, Mortgage, Loan Mods , Auto Coll & Redemptions, Trainer, Quality & Reg Comp, HR Cert., Recruiter
Raul Bermudez's Location
Phoenix, Arizona, United States, United States
Raul Bermudez's Contact Details

Raul Bermudez personal email

n/a
About Raul Bermudez

I am driven to reach the next level of performance. Striving for individual and team performance by expressing the ability to coach and guide individuals to success Positive historical performance confirms my drive to reach peaks in all levels of business. I am a strong believer in “train people well enough to leave, treat them well enough they don't want to”. (R.Branson)

Raul Bermudez's Current Company Details

Avp / Dir. of Ops / Ops Mngr / Coll Mngr / Cust Service / Call Center Mngmnt / Loss Mit - Collections in card, Student loan, Mortgage, Loan Mods , Auto Coll & Redemptions, Trainer, Quality & Reg Comp, HR Cert., Recruiter
Raul Bermudez Work Experience Details
  • Copper State Credit Union
    Account Recovery Manager / Executive Assistant To The Vp
    Copper State Credit Union Sep 2022 - Aug 2023
    15451 N 28Th Ave, Phoenix Az 85053
    Cross training to absorb the VP role wile having managerial oversight on Spanish/English auto loan/repossession/redemptions, mortgage loan servicing, loan modification, credit reporting, repossession, replevin, Bk, check systems, monitory reports/reporting and client relations. Development of customer centric Inbound/Outbound collections specialist and service specialists. Always seeking the opportunity praise performance. Maintain a well informed management relation. Involved with Human Resources, recruitment and the hiring process. Also focused on office strategies and forecasting of performance while monitoring the need of addition specialists. Complete credit union member focus.
  • Jpmorgan Chase & Co.
    Collections Manager
    Jpmorgan Chase & Co. Apr 2017 - May 2021
    United States
    Lead on Spanish and English auto loans. Coach and develop customer centric outbound collections agents. Leading a team of 16 full time agents. Weekly call monitoring including weekly one on one reviews. Working with college students to develop working skills while obtaining a degree. Monitor score cards daily to identify areas of opportunity while also looking for positive performance to praise. Held daily huddles to express daily expectations and managerial availability throughout the day. Keep management well informed of agent and team performance. Involved with Human Resources and hiring process. Also included in office strategies and forecasting of performance while monitoring the need of addition staff. Lead performer out of outbound strategy teams.
  • Constar Financial Services
    Sr. Collector
    Constar Financial Services Jan 2017 - Mar 2017
    3561 West Bell Road Phoenix
    Collecting on three major players in the auto loan financial industry.
  • Iqor
    Assistant Vice President/Collections Manager
    Iqor Mar 2015 - Dec 2016
    Tempe
    One on one relations with 3rd party clients (Conn's Home Plus, Resurgent - verizon, including Conn's Home Plus 1st party), compliant calls, call volumes, employee workload, payroll, and coaching chart and graphic spreadsheets to revenue generating associates. involved in the hiring process. Updating daily forecasting, action plans, and strategies for performance. Top performance in all lenders/clients.
  • Allied International Credit
    Manager-Operations/Collections Manager
    Allied International Credit Nov 2011 - Feb 2015
    3rd party loans. Oversight of 25 collectors and growing. Hiring, coaching, training, developing current and new staff. Maintaining a controlled performing environment while satisfying the client's needs and expectations. Controlling escalated calls, call volumes, employee workload, payroll, and including informative chart and graphic spreadsheets to revenue generating associates. Updating upper management with forecasting, action plans, and strategies to optimize incoming revenue/performance. Hands on relations with the client relations, clear informative result demographic and building of ongoing relations. A leading performer-Operations manager.
  • Nco Financial Systems
    Project/Collections Manager
    Nco Financial Systems Jan 1995 - Oct 2011
    3rd party loans. Oversight of 25 collectors and growing. Hiring, coaching, training, developing current and new staff. Maintaining a controlled performing environment while satisfying the client's needs and expectations. Controlling escalated calls, call volumes, employee workload, payroll, and including informative chart and graphic spreadsheets to revenue generating associates. Updating upper management with forecasting, action plans, and strategies to optimize incoming revenue/performance. Hands on relations with the client relations, clear informative result demographic and building of ongoing relations. A leading performer-Operations manager.

Raul Bermudez Skills

Operations Management Call Center Strategic Planning Coaching Process Improvement Financial Analysis Customer Service Finance Banking Forecasting Training Team Building Negotiation Account Management Budget Accounting Microsoft Excel Sales Management Financial Reporting Quickbooks Call Centers Credit Risk Management Debt Settlement Analysis Debt Management Skip Tracing Credit Risk Credit Analysis Credit Cards Recoveries Fdcpa Credit Management Loss Mitigation Budgets Business Process Improvement Contact Centers

Raul Bermudez Education Details

Frequently Asked Questions about Raul Bermudez

What is Raul Bermudez's role at the current company?

Raul Bermudez's current role is Avp / Dir. of Ops / Ops Mngr / Coll Mngr / Cust Service / Call Center Mngmnt / Loss Mit - Collections in card, Student loan, Mortgage, Loan Mods , Auto Coll & Redemptions, Trainer, Quality & Reg Comp, HR Cert., Recruiter.

What is Raul Bermudez's email address?

Raul Bermudez's email address is ra****@****ase.com

What schools did Raul Bermudez attend?

Raul Bermudez attended Osi University, Glendale Community College, Apollo High School.

What are some of Raul Bermudez's interests?

Raul Bermudez has interest in Politics, Children, Arts And Culture, Education.

What skills is Raul Bermudez known for?

Raul Bermudez has skills like Operations Management, Call Center, Strategic Planning, Coaching, Process Improvement, Financial Analysis, Customer Service, Finance, Banking, Forecasting, Training, Team Building.

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