David Robinson Email & Phone Number

Atlanta, Georgia, United States

Greater Atlanta Area

Greater Atlanta Area

Greater Atlanta Area

Legacy Data Access specializes in retiring Clinical, Revenue Cycle, and other major hospital systems while maintaining the integrity of data. Legacy services over 180 hospitals nation wide and has retired over 300 health IT systems, including over 1 billion patient records, and nearly $200 billion in Accounts Receivables.●Provided prompt first contact for customers with product and system related issues to over 5000 users nation wide.●Improved efficiency of help desk operations by application of detailed troubleshooting processes.●Resolved 90% of tier I issues in under 10 minutes.●Experience supporting Clinical, Revenue Cycle, and other major hospital information systems.●First-tier technical support and troubleshooting on telephone, email, and through ticket system.●Triaged incoming support calls and tickets to upper level engineers when it was necessary.●Monitored all support requests, gathered detailed information required for problem identification, and worked with team members and customers to ensure timely and satisfactory issue resolution.●Provided detailed documentation of all technical issues and steps used to resolve problems.●Trained new hires on internal systems and procedures.●Analyze problems, research potential solutions, isolate issues and refer complex problems to senior technical staff.●Work with project managers (both internal and customer facing) and developers to help ensure error free implementation of end user accounts for new applications.

Greater Atlanta Area

Established in 1995, the Fiscal Research Center provides nonpartisan research, technical assistance and education in the evaluation and design of state and local fiscal and economic policy.●Conducted research and collected data for tax policy analysis.●Worked closely with senior fiscal policy experts to analyze tax implications of Sunday alcohol sales in Georgia.●Built and loaded databases of panel data (in Excel and Access) for policy research and analysis.●Wrote summaries and provided data analysis for fiscal policy topics, including public transportation issues.●Researched and wrote an article titled “Comparison of U.S. Subway Systems,” addressing public transportation issues related to the Metropolitan Atlanta Rapid Transit Authority, which was published in the May 2010 issue of the Center’s journal, Atlanta Issues.

Greater Atlanta Area

UPS Capital, a UPS company, is focused primarily on providing financial services to businesses whose supply chains span international borders, such as U.S.-based businesses that manufacture or import goods overseas for sale in the U.S.●Provided customer service to business owners across the country.●Processed returned checks collection files, and payment files.●Managed disputes and ensured timely problem resolution.●Had statutory authority to process bank transfers up to $5 million dollars.●Researched and resolved outstanding returned checks issues, such as missing payments.●Coordinated with project managers at bank and collection agencies to insure accuracy of financial transactions.●Provided Subject Mater Expertise during User Acceptance Training performed for system upgrade to the UPS Returned Checks System.●Consistently received outstanding performance reviews.

M.A, Economics

Relevant coursework for my Master's of Economics include: Accounting: Analytical Econometrics I & II Policy: Human Resource and Labor.

Bachelor'S Degree, Economics

Relevant coursework for my Bachelors of Business Administration Degree include: Accounting: Financial Accounting, Managerial Accounting.