Denis Ushakov Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Remote

Russia And Kazakshtan

In this role I made a few projects for Russian retailer, Multinational logistics company and Multinational automotive manufacturer. Selected projects:1. Automation of processing client requestsWe launched the ML-model for analyzing, classifying and automatically solving request with a few supplementary microservices and UI updatesResults: 20% average time saving per request, SL performance growing for 25-30%, 40% growth of FCR2. Increasing efficiency of payment documents creationPrototyped and implemented new microservice for fixing problem with uncreated payment documentsResults: 100% of clients receive bills, 20 hrs/week saving of working time for employees, PaybackPeriod=5 months 3. Optimizing the personal page for contact center operatorsCreated "Customer Card" contained every piece of relevant data about clients and request. We integrated all the separated sources of client data and transferred operators to a single window for processing requestsResults: 17% average time saving per request, increased the efficiency of supervisors' workflowAs a Product Manager / Product Owner I was accountable for: - Generating and testing hypothesis, providing Product Discovery stages- Interviewing users and providing CustDev, JTBD researches, surveys and monitoring- Fulfilling product backlog (Epics, US, defects) in Jira and meeting >90% of all features deadlines- Managing Agile teams and facilitating Scrum ceremonies- Monitoring key metrics (AHT, Conversion, CSAT, LTV, Retention) and presenting results to stakeholders, incl. IT-director and Marketing director- Preparing learning materials and conducting training sessions for usersStrategy Consultant functional:- Coordinating of tasks and priorities within the team- Exploring and drawing 30+ business-processes in Camunda Modeler tool (BPMN)- Actualizing IT architecture- Conducting assessments of business process optimisation - Preparing scoring models and selecting suppliers (1 out of 100 candidates)

Moscow, Moscow City, Russia

After joining Accenture Strategy I was involved in projects for Major Russian Oil & Gas company and was accountable for: - Conducting an assessment of clients’ business processes- Creating a Power BI dashboards and dashboard concepts with data processing instructions- Preparing materials for interviews, training courses and workshops- Benchmarking of companies for identifying best practices- Developing survey methodology, conducted data analysis and hypothesis verification- Generating business proposals and POV’s- Conducting a 2-hour distant workshop with answering the questions and guiding the participants (middle management, VP-2) through the most relevant aspects of Power BI for procurement

Moscow, Moscow City, Russia

Being an intern on a procurement optimisation project and responsible for:- Analysis of AS-IS processes and gap-analysis- Study of public procurement standarts- Interviews plan and materials preparation- Recommendations and presentation materials development

Moscow, Moscow City, Russia

R&D department of a major laser manufacturer. Development of laser process technologies for different materials and industries

Master'S Degree, Engineering Physics/Applied Physics

Bachelor'S Degree, Theoretical And Mathematical Physics