Bill Roberts, Mba Email & Phone Number

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Nashville Metropolitan Area

Leader of large Accounts Receivable organization for an international healthcare IT firm; responsible for $3.4 billion of annual collections as well as credit risk scoring, cash applications, customer credits, cancellations, audit compliance, and handling customer inquiries. Owner of cash forecasting processes, real time cash flow reporting, and Accounts Receivable SOX controls. Leverage predictive credit models to drive bad debt reserve calculation. Lead process improvement and system enhancement projects for Accounts Receivable. Drive resolution of disputed invoices and approve write-off of uncollectible debt where appropriate. Compile and present monthly Accounts Receivable updates to Corporate CFO and Business Unit CFO’s.

Greater Nashville Area, Tn

Owner of all billing processes and applications driving $1.4 billion in annual revenue. Project sponsor and/or lead for multiple integration, new product, and system enhancement projects. Develop, communicate, and drive strategy of Financial Operations organization to reduce costs while increasing effectiveness and efficiency. Partner with Accounts Receivable/Collections leadership on contract terms related to customer credit limits, payment, annual price increases, and pricing strategy. Collaborate with other Quote to Cash leaders on integration and process improvement projects.

Greater Nashville Area, Tn

Responsible for billing systems & processes supporting $720 million in revenue and handling over 3 billion billable transactions annually. Finance leader of large-scale billing software integration project. Drive continual process improvement and systems enhancement strategy. Owner of financial controls related to customer billing. Approve the design, test strategy, and deployment of billing system changes to accommodate integration of acquisitions as well as new products and services. Collaborate with other leaders to identify and address areas for improvement. Provide feedback on contract terms related to Credit, Collections, and Billing. Lead and develop team members.

Greater Nashville Area, Tn

Perform control processes to ensure $550 million in annual revenue is billed correctly across 5 business lines. Evaluate manual billing procedures and identify areas for improvement or automation. Construct new reporting to address business challenges. Document business requirements for all billing system modifications (database & user interface). Develop project plans, timelines, and milestones associated with billing system changes and present progress updates to leadership. Conduct final testing and sign-off for system enhancements. Provide end-user training and support.

Franklin, Tn

Supervise team of Billing Analysts and Collectors responsible for $420 million in annual revenue. Collaborate with cross-functional offshore team to synchronize workflows and handle exceptions. Identify process improvement opportunities related to billing and collections functions. Coach team members on customer-specific practices. Report departmental productivity and exception metrics to senior management.

Lead team of Commission Analysts responsible for monthly commissions paid to over 4,600 business partners totaling $228 million annually. Partner with cross-functional peers to ensure accurate calculation and payment of commissions while driving productivity gains and reducing errors. Owner of financial controls related to commissions paid to business partners.

Manage daily operations of Cash Applications team handling over $1.4 billion in annual receipts through 3 lockboxes. Ensure receipts applied appropriately for over 34,000 customers accounts. Perform reconciliations to correct customer payment issues. Process over 2,000 credit card and ACH payments per month. Complete month end reconciliation between subledger and general ledger for all receipts.

Responsible for all Accounts Receivable reporting for portfolio of 11 business lines with 3 lockboxes. Support & maintain workflow tools driving the activity of all Collections team members. Develop business requirements documentation for any changes to collections workflow application. Manage the coding and processing of all credit and debit memos. Track and appropriately respond to customer bankruptcy filings.

Supervise daily workflow of Accounts Receivable team members with portfolio of over 32,000 customers accounts and $1.2 billion in annual revenue. Lead dispute resolution for escalated issues and submit credit or refund requests as appropriate. Coach employees on collections best practices to increase effectiveness and ensure regulatory compliance. Engage outside collection agency for problem accounts over 180 days past due.

Audited executed contracts for Inside Sales team. Coordinated routing of approximately 10 sales agreements per week through Legal, Billing, and Enrollment departments. Reviewed 5 to 10 credit requests per day related to customer complaints to determine validity of request. Perform data entry into Customer Relationship Management software and track sales process from opportunity to close.

Mba, Finance Specialization

GPA of 3.795

Bs, Business Administration With Minor In Ethics

GPA of 3.73