Matthew Williams Email & Phone Number

Irvine, California, United States

Built a strong relationship with clients and vendors by leading meetings, providing day to day resolution to issues, and ongoing administration of benefits, payroll, direct billing etc.• Performed in-depth data analysis on trends to help identify/resolve issues related to user experience and site operation. Required advanced excel skills to manipulate large amounts of data.• Successfully implemented, audited, and maintained new inbound/outbound data transfer files using technical knowledge as well as project management skills. (834 Standard Files)• Managed Salesforce Queue of 20+ cases per day by providing timely case responses to customer service team within 24-48 hours. Consistently met Service Level Agreement.

Orlando, Florida, United States

Educated potential clients on various loan products/credit options to ensure they were making aninformed decision.Worked closely with underwriters to ensure completeness of documentation for risk assessment.Executed preliminary risk analysis for underwriting during loan origination process in a teamenvironment including taking applications, ordering/analyzing credit reports, requesting documents, etc.Assisted with quality control audit reporting within Byte Loan Origination Software to ensure a highlevel of customer service, compliance, and accuracy .

Orlando, Florida Area

Worked with team to effectively schedule, run and maintain all golf related activities.Oversaw all activities in the Pro Shop including inventory, sales, and communications.

Orlando, Florida Area

Processed monthly pay applications, change orders, and invoices.Performed reconciliations for major and minor university construction projects.Maintained project summary reports for several project managers.Coordinate with project managers and vendors in order to resolve any discrepanciesUtilized PeopleSoft on a daily basis.

Integrated Business, Business Administration, Management And Operations

High School Diploma