Praveen Kumar, Itil ® V3

Praveen Kumar, Itil ® V3 Email and Phone Number

Service Delivery Manager at NewAgeSys, Inc @ NewAgeSys, Inc
princeton, new jersey, united states
Praveen Kumar, Itil ® V3's Location
Ernakulam, Kerala, India, India
About Praveen Kumar, Itil ® V3

Program Management – Responsible for defect-free on-time delivery, validate estimates & budgets, staff resources, mitigate risks and tailor delivery methodologies to suit different engagement types.Client Management – Enabled design & solution delivery to suit different client’s unique needs, Led Scope change management – estimate, plan releases & implement. Provided Pre-sales support, helped accounts team on closures & ensured payment realizations.Operations Efficiency – Improved application stability, reduced down time for category-1 B2B clients, streamlined Incident management. Delivered productivity through optimal resource utilization, Code-reuse & automated testing practices.People & Performance Management – A passion towards mentoring people, performed Career / salary planning , identify training, provide feedback & motivate people to deliver.Results-driven project-management professional with M.Sc-IT-level education and proven track record in increasing productivity, quality, and customer satisfaction with experience of 10+ Years.Creative thinker and analytical problem-solver with demonstrated ability to manage projects from planning through execution/completion under the pressure of fast-paced, time-sensitive environments.Exceptional interpersonal communicator who effectively interacts with clients and all levels of management.Decisive, energetic, focused team leader/player who leads high-performing teams through implementing change and improvements.

Praveen Kumar, Itil ® V3's Current Company Details
NewAgeSys, Inc

Newagesys, Inc

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Service Delivery Manager at NewAgeSys, Inc
princeton, new jersey, united states
Website:
newagesys.com
Employees:
151
Praveen Kumar, Itil ® V3 Work Experience Details
  • Newagesys, Inc
    Delivery Manager
    Newagesys, Inc Jun 2006 - Present
    Kochi
    Delivering end-to-end technology solutions in line with strategic business objectives and priorities.Responsible for Customer Satisfaction, Program P&L and ensure that development projects are delivered on-time,meeting quality expectations from Client.Manage customer expectations on scope changes, ensure systematic change management procedures to be followed & smooth transition from Go-Lives to Operations support phase for development projects.Staff Resources, monitor… Show more Delivering end-to-end technology solutions in line with strategic business objectives and priorities.Responsible for Customer Satisfaction, Program P&L and ensure that development projects are delivered on-time,meeting quality expectations from Client.Manage customer expectations on scope changes, ensure systematic change management procedures to be followed & smooth transition from Go-Lives to Operations support phase for development projects.Staff Resources, monitor and control Program Cash-flows, define & manage client contracts,optimize resource utilization, track & control schedule variations. Control overall cost & explore ways to increase revenue & penetrate accounts.Control / Detect Delivery Failures / Escalations - Monitor project delivery status from clients, track SLA & configuration completion status, ensure performance & load test completion.Performance Management of employees - Retain key performers and motivate individuals to deliver best results and provide support to team members during times of escalation & slips.Responsible for management of moderate to some highly complex solutions consisting of multiple work streams and/or projects that support the achievement business objectives.Provide technical insight, oversight, strategic context, direction and leadership to the teams involved.Develop and maintain client relationship and increase CRR.Define and agree incident categories and priorities in conjunction with Problem Management.Responsible for delivery of multiple projects in various technology Cordova/IONIC Framework/Angular JS, PhoneGap, Node JS, Backbone JS, LAMP technologies. Show less
  • Millennium Software Productions India Pvt Ltd
    Project Manager
    Millennium Software Productions India Pvt Ltd Jun 2003 - Jun 2006
    Responsible for defect-free on-time delivery, validate estimates & budgets, staff resources, mitigate risks and tailor delivery methodologies to suit different engagement types.Manage team, including development and mentoring in ensuring quality standards Proven ability managing multiple projects. 3 years of experience running concurrent project tracking.An ability to build positive relationships with internal teams and external clients. Capable of leveraging… Show more Responsible for defect-free on-time delivery, validate estimates & budgets, staff resources, mitigate risks and tailor delivery methodologies to suit different engagement types.Manage team, including development and mentoring in ensuring quality standards Proven ability managing multiple projects. 3 years of experience running concurrent project tracking.An ability to build positive relationships with internal teams and external clients. Capable of leveraging communication and negotiation skills to effectively manage quick-turn client requestsProject Plan, Execution and reporting are one of the main goal in this profile.Selected by CEO to take on Project Manager role based on solid project-management success for fortune 500 customers management.Job Profile involves Creating a Requirement Spec for each module and allocate those to the team.Analysis Competitors Functionality and Pricing. Implement those in the project.Put in place a Project Plan to complete the feature identified.SRS Creation for Reverse Engineering of our project from Lotus Notes to Oracle 9i and Java.Co-Ordinate with Development Managers to Complete the Functionality Spec. Co-Ordinate with Sales Team to generate Sales Leads and Improve closing.Organize E-Mail Campaigns and presenting Demo to leads and new customers to start using the product.Developed in Java and Oracle 9i. My Job Profile involves documentation for reverse engineering for the Existing Product in Lotus Notes to Oracle 9i and Java. Show less
  • Mahindra & Mahindra
    Software Consultant
    Mahindra & Mahindra Mar 2000 - May 2003
    Implementation of Dealer Software and Dealer website offline solution.Consulting the Dealer for the usage of the software.Troubleshooting the Dealer Software and Dealer Website offline Solution.Training the Dealer’s Data Entry operators and Dealer sales Persons.Organize meeting with Development team and QA team with the feedback from the clients.Responsible for data integrity between client software and SAP.

Praveen Kumar, Itil ® V3 Education Details

Frequently Asked Questions about Praveen Kumar, Itil ® V3

What company does Praveen Kumar, Itil ® V3 work for?

Praveen Kumar, Itil ® V3 works for Newagesys, Inc

What is Praveen Kumar, Itil ® V3's role at the current company?

Praveen Kumar, Itil ® V3's current role is Service Delivery Manager at NewAgeSys, Inc.

What schools did Praveen Kumar, Itil ® V3 attend?

Praveen Kumar, Itil ® V3 attended Itil ® V3, University Of Mysore, National Institute Of Information Technology, University Of Madras.

Who are Praveen Kumar, Itil ® V3's colleagues?

Praveen Kumar, Itil ® V3's colleagues are Nicole Tomlinson, Melody Prakash, Belinda Aldridge, Tom Umar, Rakhi Raj, Shamia Woodberry, Neethu Das.

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