Wes Jackson work email
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Wes Jackson personal email
Wes Jackson phone numbers
A human using AI
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Red HatAustin, Tx, Us
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Senior Solution ArchitectRed Hat Jan 2022 - PresentRaleigh, Nc, Us
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CtoThree Wire Systems Jan 2020 - Dec 2021Tysons, Va, UsLeading the creation of game-changing solutions that address the key technology challenges of 21st century government. -
Head Of Enterprise Maintenance ManagementThree Wire Systems Jan 2019 - Dec 2019Tysons, Va, UsLeading a business unit focused on developing and selling IT maintenance solutions.
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Director Of Solution EngineeringThree Wire Systems Nov 2017 - Dec 2018Tysons, Va, UsLeading the Solution Engineering organization at Three Wire in support of building great solutions for customers. Bringing new solutions to market through market research, design, and product marketing.
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Senior Solution EngineerThree Wire Systems Apr 2017 - Oct 2017Tysons, Va, Us
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Customer Success Director, Account And Resolution ManagementSonicwall Inc. Nov 2016 - Feb 2017Milpitas, Ca, UsIn November, 2016, Dell Software Group became Quest Software, which includes SonicWall. My role from my prior Dell position continued at SonicWall. -
Customer Success Director, Account And Resolution ManagementDell Nov 2015 - Oct 2016Round Rock, Texas, UsDell Security Solutions Global leader for Technical Account Management, Resolution Management and SonicWALL Engineering Escalation Group. Focused on customer needs, and interpreted those needs into service offers and operational functions that resulted in a world-class escalation management and delivery team.Key Accomplishments: - Developed the TAM function for One Identity and SonicWALL, including offer description, pricing, cost scaling, growth and operating plans - Grew the premium support business 20% while completely rebuilding the TAM team after an organization change - Built a net-new Resolution Manager function for Dell Security Solutions - Introduced Scrum methodology to the RM team and got the essential delivery program (MVP) up and running in 6 weeks - Streamlined engineering escalation process and helped build the L2 tiering function for SonicWALL - 76% improvement in aged escalation backlog; 88% improvement in aged engineering backlog - Introduced Kepner-Tregoe Problem Analysis framework to reduce time to resolve complex issues - Developed a Reference Architecture framework to streamline the process of selling and supporting standardized solutions- Introduced ITIL and Service Desk measurement and improvement principles to the Partner Framework to provide a predictable and repeatable partner-led delivery model -
Senior Manager, Tam Services (Us Federal)Dell Mar 2010 - Nov 2015Round Rock, Texas, UsManaged a team of highly skilled professionals delivering support services to government customers. Services include warranty response, IT process management, cost scaling, problem avoidance, risk management and project integration.Key Accomplishments: - Adapted a warranty support model for the Federal customer segment to streamline the selling process and position Dell to be more competitive. - Initiated a new warranty support offer allowing customers in regulated environments to keep parts replaced during warranty events. - Numerous large contract awards owing to the ability to support the customer's solution. - Continued Mergers and Acquisitions process integration. - Led the creation and rollout of a global performance plan based on team member engagement. - Mergers and Acquisitions process integration and legal process review.
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Manager, Tam Services (Major Public Accounts)Dell Mar 2008 - Mar 2010Round Rock, Texas, UsManaged a team of 10 Service Delivery Managers in support of Higher Education and large State and Local Government customers.Key Accomplishments:- Top team in the organization for modular services leads and opportunities.- Led the development of ROI tools and training for SDMs.
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Manager, Tam Services (Higher Education And Healthcare)Dell Oct 2006 - Mar 2008Round Rock, Texas, UsManaged a team of 10 Technical Account Managers.Key Accomplishments:- Developed a predictive system and method for assigning escalation resources.- Improved Customer Experience (CE) by 17% and efficiency by 39% on the team, using predictive method.
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Technical Account Manager/Tam Team LeadDell Apr 2004 - Oct 2006Round Rock, Texas, UsResponsible for the day-to-day operations of a team of around 30 TAMs in Dell’s multi-tier support model in place at the time.Managed warranty service delivery for customers in a variety of segments: SMB, SLED, Healthcare, Finance/Insurance, Large Enterprise
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Director Of OperationsKingsway, Inc. Oct 1999 - Apr 2004Managed U.S. and Canadian operations, including all of IT, Telecom, Facilities, and Call Center. Integrated Marketing, Operations, Sales and IT priorities and developed capabilities around key business drivers.Key Accomplishments:- Planned, built, launched and managed a full eCommerce website. (MS-SQL 2000, ASP, IIS)- Wrote software to manage sales compensation, shipping, business reporting and payment processing.- Oversaw 2 infrastructure/warehouse build-outs.- Planned and opened Canadian branch office.- Increased business processing capacity tenfold through modernizing IT. -
Server TechnicianDell Jun 1998 - Oct 1999Round Rock, Texas, UsTechnical support engineer.Taught new hire technical courses.
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System Support SpecialistTexas Department Of State Health Services Feb 1995 - Jun 1998Austin, Tx, UsKey Accomplishments:- Wrote programs to replace older utilities needed in coordinating radiological disaster response activities.
Wes Jackson Skills
Wes Jackson Education Details
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Texas Mccombs School Of BusinessComputer Science -
Mit XproAi In Healthcare
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Harvard Business School OnlineOther/Certificate In Negotiation Mastery
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Harvard Business School OnlineOther; Certificate In Entrepreneurship Essentials
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St.Edward'S UniversityComputer Systems Management
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St.Edward'S UniversityComputer Systems Management
Frequently Asked Questions about Wes Jackson
What company does Wes Jackson work for?
Wes Jackson works for Red Hat
What is Wes Jackson's role at the current company?
Wes Jackson's current role is A human using AI.
What is Wes Jackson's email address?
Wes Jackson's email address is we****@****ell.com
What is Wes Jackson's direct phone number?
Wes Jackson's direct phone number is +170377*****
What schools did Wes Jackson attend?
Wes Jackson attended Texas Mccombs School Of Business, Mit Xpro, Harvard Business School Online, Harvard Business School Online, St.edward's University, St.edward's University.
What are some of Wes Jackson's interests?
Wes Jackson has interest in Children, Education, Science And Technology, Disaster And Humanitarian Relief, Arts And Culture.
What skills is Wes Jackson known for?
Wes Jackson has skills like Program Management, Vendor Management, Crm, Itil, Management, Data Center, Project Management, Service Delivery, Leadership, Cloud Computing, It Service Management, Team Management.
Who are Wes Jackson's colleagues?
Wes Jackson's colleagues are Robert Palco, Brendan Mchugh, Libor Fuka, Tau Nguyen, Sinbad Rahman, Kayla Mumford, Naveen Malik.
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