Lead Product Training Specialist
Current• Consistently scored above 4/5 on live training and online training CSATs.• Led the company in online training production. I created 10 courses for client training in less than 6 months using Articulāte 360 (Rise & Storyline). • Improved customer training experience through coordination with multiple departments. Product, Support, and Tech all provided insight into course creation.• Led the company in LMS course enrollments. Currently 2/3 of learners are in courses I built.• Reduced the average time to complete training by 67%.• Client reviews given for courses I created: - "Granicus has perfected virtual and online training for local government professionals." - "This training was incredibly helpful. I was intimidated at first and kept putting it off because of that but it was easy, useful, and the style was perfect."• Initiated and lead a multi-team task force to adopt AI tools for training content creation. - The selected tool was made available across teams and cut content creation time by hours per project.